Senior Business Manager, Walmart

The Opportunity

As a Senior Manager, Business Manager, you will play a critical role in driving client success, retention, and expansion within our Retail business. You will oversee a portfolio of key clients and provide strategic direction, while also mentoring business managers and supporting the implementation of best practices. You'll collaborate cross-functionally, leverage data-driven insights to unlock client growth, and contribute to the ongoing evolution of our client service model. This role requires strong leadership, analytical acumen, and a passion for delivering measurable value to clients.

What You Will Do:

• Serve as a strategic advisor to a defined portfolio of high-value retail clients, developing and executing plans to drive account growth, satisfaction, and retention.
• Use Flywheel datasets to create actionable recommendations that improve search position and ultimately accelerate sales growth for Walmart suppliers.
• Lead regular business reviews with client stakeholders, presenting actionable recommendations based on in-depth data analysis to accelerate sales and improve digital shelf performance.
• Oversee and mentor a small team, supporting their professional development and ensuring excellence in client delivery.
• Proactively identify at-risk accounts and work cross-functionally to address client issues, ensuring exceptional customer experiences and long-term partnerships.
• Partner with internal teams (Customer Success, Sales, Product, Analytics) to align on client objectives and deliver integrated solutions.
• Support the Director in implementing broader retail strategies, process improvements, and scalable best practices across the client services team.
• Contribute to the design and delivery of client presentations, executive summaries, and strategic recommendations.
• Help drive adoption and optimization of our technology platforms, ensuring clients realize full value from their investments.
• Assist in hiring, onboarding, and training new team members as the business grows.
• Act as an ambassador for our brand and values, representing the team internally and externally as needed.

Who You Are

• 5+ years of experience in retail, CPG, digital commerce, or related fields, with at least 2+years in a client-facing or account management leadership role.
• Proven ability to manage complex client relationships and deliver data-driven business recommendations.
• Experience leading or mentoring team members; able to inspire, coach, and develop talent.
• Demonstrated analytical skills and a strong aptitude for synthesizing data into compelling narratives and business strategies.
• Excellent communication, presentation, and interpersonal skills; able to engage with all levels of client and internal stakeholders.
• Results-oriented, proactive, and highly organized, with a track record of driving client outcomes and operational improvements.
• Technologically savvy, with the ability to quickly learn and leverage digital platforms and analytics tools.
• Thrives in a fast-paced, evolving environment and is comfortable with ambiguity.
• Collaborative team player who exemplifies professionalism and a customer-first mindset.
• Advanced skills in Excel, PowerPoint, and business analytics tools are a plus.

#LI-KH1