Senior Program Manager

Company overview:

TraceLink's software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

Your Opportunity

TraceLink is looking for a full-time Senior Program Manager to drive and improve our end-to-end product development lifecycle. In this role, you'll guide our growing portfolio of cloud-based solutions from discovery through release and beyond - balancing customer needs, resource availability, and risk.

You'll partner cross-functionally with Product Management, Engineering, Architecture, Operations, Security, Services, and Marketing to ensure we deliver high-quality, impactful solutions on time. You'll gain a deep understanding of our business and help unite different teams toward common goals.

We're seeking someone who consistently exceeds expectations, embraces challenges as opportunities, and maintains a strong customer focus.

What you'll do:

• Create project plans and collaborate with technical stakeholders across Engineering, Product, Architecture, Security, and Operations

• Coordinate releases to ensure smooth, predictable, high-quality deployments

• Monitor project progress, report status and risks to executive leadership, and proactively remove obstacles

• Drive improvements in processes and team productivity across departments

• Balance structure, timelines, resources, and risk to meet delivery goals

• Strengthen relationships across the business to improve quality, delivery speed, and customer satisfaction

What we're looking for:

• BS degree or higher in Project Management, Computer Science, Engineering, IT, MIS, or similar

• 5+ years of technical program management experience

• Deep understanding of software development life cycles (Agile and traditional) and how to tailor approaches

• Strong skills in planning, risk management, stakeholder communication, and cross-functional leadership

• Proven record leading strategic programs from concept through rollout

• Excellent documentation, presentation, and creative problem-solving abilities

• Ability to thrive independently and adapt to shifting priorities

Leadership attributes we value:

• Execution: Delivers results against aggressive timelines, removes barriers, and keeps teams aligned and motivated.

• Emotional intelligence: Inspires trust and collaboration, resolves conflicts, and communicates clearly at all levels.

• Critical thinking: Connects the big picture, identifies root causes, and proposes scalable solutions.

Preferred but not required:

• PMP or Agile certification

• Experience with software platforms and Atlassian tools (Jira, Confluence)

• Familiarity with GxP in life sciences

• Knowledge of agile development processes

Why TraceLink?

Join us to help transform how life sciences companies deliver safe, effective medicines to patients worldwide. You'll work on technology that matters - with a team that values innovation, impact, and continuous improvement.

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