Medical Assistant I

Job no:

R-0000002386

Position Title:

Medical Assistant I

Faculty or Staff:

Staff

Full Time or Part Time:

Full time

In-Person, Hybrid, or Remote:

In-Person

Minimum Starting Rate of Pay:

$21.44

Rate of pay commensurate with experience

Start Date:

08/01/2025

Job Description:

Mount Holyoke College's College Health Services (CHS) is seeking a Medical Assistant (MA) to join their healthcare team, providing primary care clinical services to the student population. This is a 9-month position, running from mid-August to mid-May each academic year.

The MA plays a crucial role in supporting patient visits with clinicians and ensuring the smooth daily operations of the clinic. While all MAs at CHS provide clinical support like rooming patients and assisting with in-office procedures, this specific MA position primarily focuses on overseeing lab-related activities. Applicants with certification/registration in Massachusetts will be prioritized and hired into a Medical Assistant II position.

Essential Duties and Responsibilities

Lab Coordinator:

• Collecting specimens (including phlebotomy) and performing point-of-care (POC) testing.

• Processing specimens for outside lab testing and accurately entering results into the electronic health record (EHR).

• Performing timely quality control, maintaining lab protocols, and ensuring proficiency testing for other clinical staff.

• Managing lab equipment maintenance, ordering supplies, and overseeing biohazardous waste disposal.

• Working with the supervisor to review lab contracts, new products, and ensure accurate CPT codes and billing.

Clinical Support:

• Preparing patients for appointments by taking vital signs, reconciling medications and allergies, and gathering brief medical histories.

• Documenting patient information accurately in the medical record.

• Setting up exam rooms for special procedures and performing clinical procedures within your scope of practice (e.g., nebulizer treatments, EKGs, ear irrigation).

• Providing patient education and maintaining clean, organized clinic and exam rooms.

• Processing referrals to specialists.

• Responding appropriately to clinical and environmental emergencies.

Administrative Support:

• Covering the reception area and handling phone calls and scheduling appointments as needed.

• Performing medical records work, including scanning and faxing.

• Coordinating billing for CHS procedures and supplies.

Qualifications:

Education & Certification:

• High school diploma and completion of a Medical Assistant training program are required.

• Applicants with certification/registration in Massachusetts will be prioritized and hired into a Medical Assistant II position.

• An Associate's Degree in a healthcare field is desired.

• Competency in phlebotomy is required; certification is desired.

• Current CPR certification is a must.

Experience:

• At least one year of experience working in a medical office setting is required.

• Specific experience performing vital signs, immunizations, phlebotomy, and point-of-care laboratory tests is essential.

Skills:

• Strong computer skills, including proficiency with Microsoft Office/Google Docs/Sheets, EHR systems, email, and the ability to learn billing programs.

• Excellent and respectful communication skills, both verbal and written.

• A demonstrated commitment to working with individuals from diverse backgrounds is crucial, aligning with the college's mission of promoting multiculturalism and inclusivity.

Hiring Range: $21.44 - $23.58

What We Offer:

• 403(b) Retirement Plan (College contributes 10.5% of salary)

• Comprehensive medical, dental and vision insurance

• Flexible Spending Account (FSA)

• Disability and Leave Benefits

• Life Insurance (College paid coverage 1x salary)

• Employee Assistance Program

• Tuition Benefits (to Mount Holyoke College or others)

• Generous Paid Time Off

• Access to Kendall Sports & Dance Complex

Background Checks:

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Special Instructions for Applicants:

Apply online; application materials must include:

• A cover letter summarizing interests and qualifications

• A complete resume or curriculum vitae

• For faculty positions, statements on mentoring, teaching, and research will also be required.