On-Site Customer Service Representative - Somerville, MA

Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. 

Job Summary:

This position assists incoming callers with requests and provides great customer service. An upbeat, patient-centered attitude is a must! Our employees must, at all times, safeguard and protect patients' right to privacy. We are responsible for ensuring that only authorized individuals have access to our patients' medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Applicants should have familiarity with medical terminology and medical office processes and procedures.

*** This role is fully on-site within a hospital facility in Somerville, MA! A COVID-19 vaccine and flu vaccine are both required for this location.

Essential Functions:

• Assists incoming callers with the process of submitting a request for medical records
• Provide status updates regarding requests
• Route calls internally to different hospital departments as needed
• Responsible for Opening and Scanning Incoming Mail
• Other duties as assigned

Qualifications:

• 1 year prior experience in a medical records department or like setting preferred
• Minimum of 6 months prior inbound call center experience required
• Strong technical/computer skills
• General working knowledge of Microsoft Word & Excel
• Great communication skills
• Must be able to multi-task
• Must be able to type 50 wpm
• Must be able to use fax, copier, scanning machine
• Must be willing to learn new equipment and processes quickly
• Must be self-motivated, a team player and have proven customer satisfaction skills
• Understanding of HIPAA Privacy laws and compliance standards
• COVID-19 vaccine
• Flu vaccine
• Local to Somerville, MA!

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.