Retail Sales Associate

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.

PRIMARY PURPOSE: Assist in driving sales and overseeing the general operations of designated retail locations within Progressive Field, all while actively promoting a positive image of the Cleveland Guardians in every fan interaction.

RESPONSIBILITIES & DUTIES:

Selling/Fan Satisfaction

• Deliver outstanding customer service by employing the START and HEART service model, incorporating suggestive selling techniques
• Uphold the "Image of Champions" to maximize sales potential and ensure fan satisfaction
• Strive towards achieving daily sales targets at both an individual and location level
• Maintain a consistently positive attitude in the workplace, aligning with the best interests of the business
• Engage in training sessions focused on fan-centric customer service while actively promoting a positive image of the Cleveland Guardians organization

Merchandising

• Collaborate with the Supervisor to ensure that the location adheres to company visual merchandising standards
• Coordinate with the Supervisor to organize backstock and storage rooms according to company guidelines.
• Communicate merchandise needs and ideas to management and buying team

Operations/Loss Prevention

• Support the daily maintenance and smooth operation of assigned location
• Participate in training sessions to proficiently operate POS systems
• Adhere to all loss prevention standards established by the Ballpark Retail management team to safeguard company assets
• Promptly report any violations of loss prevention policies to the Retail Ballpark management team
• Partner with the Supervisor to ensure the timely completion of shipments, accurate cycle counts, and successful execution of all business initiatives for the assigned location
• Actively participates in all communication channels regarding policies, procedures, and other relevant information
• Demonstrate comprehensive knowledge of all standards and the ability to manage the location in the absence of the Supervisor
• Assume additional responsibilities as directed by Retail Ballpark management team

At the Cleveland Guardians, we are all about creating an environment that brings out the best in everyone. It is a big part of who we are, how we compete, and how we make an impact in our community. We want every employee to feel like they truly belong here.

We also know that people sometimes hesitate to apply for jobs unless they check every single box on the qualifications list. We're looking for the best person for the job, and we know that you might bring skills and experiences that aren't exactly listed but could be a huge asset to our team. So, if this role excites you, we encourage you to apply, even if you don't meet every single qualification.