Manager Customer Care Coordination

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Training & development

Manager - Customer Care Coordination

Paul Davis Restoration of Southeast St. Louis

As a key member of the Paul Davis Restoration of Southeast St. Louis team, the Manager of Customer Care Coordination plays a pivotal role in ensuring exceptional client experiences and operational excellence. In this dynamic position, you will lead a team of coordinators to deliver seamless communication and timely, high-quality full service restoration projects while maintaining compliance with industry standards and service agreements. Your responsibilities include:

• Supervising coordinators to ensure effective communication and project completion.
• Overseeing reconstruction coordination for timely, high-quality project delivery.
• Managing accounts receivable to ensure accurate and timely collections.
• Ensuring compliance with industry standards, regulations, and service level agreements, documenting tasks in internal systems.
• Building and maintaining positive relationships with customers, insurance carriers, vendors, subcontractors, adjusters, agents, and team members.
• Coordinating with project managers and property owners to ensure successful job completion.
• Handling customer and team inquiries, fostering rapport, and resolving issues.
• Developing and improving office systems for efficiency.
• Promoting a growth-oriented, collaborative team environment.
• Learning new skills related to construction and home building.
• Contributing to community improvement through service.

Paul Davis Restoration, a leader in residential and commercial restoration, is dedicated to improving communities through outstanding service, offering you the opportunity to grow your skills in construction and home building while making a meaningful impact.