Internal Communications Manager

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.

 

Job Summary

The Internal Communications Manager will work with the Executive Team, Human Resources, as well as internal stakeholders to ensure timely and consistent communication and promote high levels of team member engagement. The ideal candidate is an experienced, highly motivated communications professional who has a passion for transforming abstract and complicated issues into simple and powerful narratives. They are able to anticipate potential challenges and they think creatively to find solutions. This role requires strong organizational skills and creativity, ability to adapt and change directions in an instant, and comfort working at a fast pace.

 

 

Essential Responsibilities:

• Drive open and regular communication with employees through a variety of channels, such as leadership updates, organizational announcements, departmental updates, company intranet, and organizational town hall meetings.
• Develop and execute internal communications ensuring they represent the Goodwill brand and reputation.
• Drive content production and oversight of logistics for internal newsletters, town halls, our intranet site and other team member forums.
• Create and execute consistent, integrated communications strategies to deliver the Goodwill mission and promote community involvement and impact.
• Responsible for ensuring consistency in signage and all marketing materials across all retail and career center locations.
• Partner with the People team to develop engaging and impactful internal communications programs that support inclusiveness and belonging, employee benefits, performance management, training and development, and employee engagement programs.
• Work with executive team and senior leadership to evaluate and manage branding and development of companywide internal communications.
• Support crisis communications efforts by developing an internal communications strategy with consistent messaging.

• Design and implement a compelling employee-focused and business-oriented internal communications strategy.
• Manage the content pipeline to deliver timely and relevant information and experiences across the organization.
• Identify subject matter experts and internal influencers and support development of strategic content programs that spotlight employees and key initiatives through user-generated content in each key business area.
• Work collaboratively with other content creators through the editing process to ensure that content is compelling and on-brand.
• Develop innovative and stakeholder-centric ways to deliver engaging content through all communications channels – internally, via social media and other digital avenues.
• Participate in the research, planning and implementation of internal campaigns and on-going programs.
• Develop content for publishing or distribution – proof, format and tag articles and memos, select appropriate images or visual assets, and secure necessary approvals.
• Provide internal customer service through managing reactive requests with urgency and accuracy.
• Help develop a strong understanding of the Goodwill Industries of Northwest North Carolina mission and values for teammates, participants, partners, and local communities. 
• Develop strong working relationships with all Communications and Marketing team members within GII to create operational synergies and efficiencies.
• Ensure all confidential information, such as organizational announcements are handled properly and with discretion.

• Other duties, as assigned.

 

Education:

Bachelor's Degree in Communications, Marketing, Business or related field , or equivalent work experience, required. 

 

Qualifications:

• Minimum of 5-7 years’ experience in internal or employee communications
• Detail-oriented, team player, with effective written and verbal communication skills
• Excellent follow-up and organizational skills
• Ability to work collaboratively with multiple levels of the organization and team members
• Excellent organizational and time management skills with the ability to manage multiple initiatives and change focus quickly to meet business needs within a fast-paced environment
• Ability to take initiative in identifying problems, collecting data, and establishing facts in order to recommend practical decisions and solutions
• Fluency with new and emerging communications tools, strategies, techniques.
• Possess a strong track record of operating at consistently high standards in a dynamic, constantly changing business environment.
• Intermediate knowledge of Microsoft Office, Outlook, PowerPoint, Word and Excel
• Strong customer focus and consistently performs with a sense of urgency
• Bilingual in Spanish and English preferred

 

BENEFITS

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO) 
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability 
• Life Insurance
• Tuition Reimbursement

 

EOE. E-Verify Employer.

Goodwill Industries of Northwest NC Inc