Store Manager - Montgomery Mall, Bethesda, MD

Title: Captain (Store Manager)

Department:Retail

Reports To: District Manage
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Overview:

Responsible for building, guiding, and supporting a store to bring "Every Day Should Feel This Good" to customers while growing sales and profitability.

Functions & Responsibilities:

• -Generate Sales:
• Meets and exceeds store financial goals
• Measure and develop store and crew performance goals to increase profitability
• Actively looks for opportunities to drive additional sales and traffic
• Aware of market competitor activities
• Sources and supports In-Store and Head Quarter driven events
• Supports and Communicates Head Quarter initiatives
• -Customer Experience:
• Ensures the store reflects Shep & Ian's vision of "Every Day Should Feel This Good" to our customers through "Hosting the Party"
• Develops customers into repeat shoppers though information gathering, customer follow-up and email capture
• Educates crew and customers regarding product information and brand initiatives
• Ensures crew and customer education regarding product knowledge and brand initiatives
• Develops and ensures store systems and practices support the customer experience
• Encourages managers and crew to solicit customer feedback to better product and store environment
• -Crew Development:
• Operates a welcoming, fun, encouraging and energetic yet professional store environment that adheres to all HR policies and laws
• Creates schedules to support an engaging customer service environment
• Develops and educates first mates (assistant managers) and crew members
• Creates, attends and supports manager and crew meetings and team building exercises
• Recognizes and rewards first mate and crew performance
• Builds an environment that fosters open and respectful communication with crew and Head Quarter partners
• Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking
• Conducts regularly scheduled interviews to identify and hire on the best talent for stores
• -Operations:
• Ensures store is compliant with operational standards, expectations and federal law
• Supports crew to plan and execute direction in a timely manner
• Evaluates store operations and looks for opportunities to enhance efficiency, productivity and profitability
• Maintains efficient merchandise controls
• Develops loss prevention awareness among all crew members
• Consistently meets payroll expectations
• Manages to a Profit and Loss Statement
• Exercises prudence regarding personal/team expenses and supply management
• -Merchandising:
• Ensures merchandising reflects current compass, brand initiatives and local customer needs
• Actively looks for replenishment opportunities through restocking and Head Quarter partnership
• Audits store cleanliness, folding and visual standards
• Makes merchandise moves based on sell-through and customer feedback to drive business

Requirements/Qualifications:

• 2+ years as a Store Manager in similar volume, type business
• Total 3+ years of retail supervisory experience
• Strong interpersonal communication and customer service skills
• Ability to plan, manage time, and make decisions in a fast-paced environment
• Proven success in staff development and mentorship
• Competition and industry awareness
• Commitment to career growth of self and others
• Team focused, confident, and professional
• Creative, adaptable, entrepreneurial and driven by integrity
• Strong verbal and written skills
• Ability to perform effective selling techniques to achieve sale and repeat business
• Excellent retail business acumen including selling skills, visual presentation, and sales analysis
• Ability to work a flexible schedule including holidays, overnights, weekends
• Ability to actively supervise the sales floor
• A passion for making people happy
• Belief in leading by example and likewise, exudes a leadership as service mentality
• Excited to recruit, train, motivate, and inspire as a large piece of the day-to-day responsibilities to your team
• Excellent organizational skills
• Accuracy and attention to detail
• Ability to effectively receive and communicate feedback
• Proactive and experienced in networking
• Passion for the vineyard vines brand

As an employee at a vineyard vines retail location, all team members must have the ability to:

• Stand and/or move around for extended periods of time
• Reach, carry, bend, and climb ladders occasionally
• Lift up to 40 pounds, unless an accommodation is requested

How we make EDSFTG for you:

• Competitive medical, vision, dental insurance
• Incremental paid time off based on tenure and up to 16 hours of Floating Holiday PTO
• 401K with employer match after 90 days from hire date
• Generous employee discount
• Bonus program- based on store performance
• Paid parental leave policy after completing 30 days of employment
• Long term & short term disability
• EAP- first month after 30 days of employment
• Flexible spending accounts
• Life and AD&D
• Eligible for additional compensation via non-discretionary award for sales

Salary range for this role is $70k-$87k