Customer Support and Verification Team Lead

Customer Support and Verification Team Lead 

Job Level: Team Lead 

Location: Orem, UT 

Shift: Full-Time 

Compensation: Starting at $18/hr (DOE)

Benefits: Full-time employees are eligible for Health, Dental, Vision, & Life and Accident insurance, an HSA Savings Account, and the opportunity to receive stock options. 

SunPower: With decades of experience, we are a U.S.-based solar company committed to providing reliable and sustainable energy and storage solutions. Clean energy and storage should be accessible to everyone. SunPower delivers all-in-one residential solar solutions with personal customer service, leading in sustainability through ethically sourced materials and low environmental impact. 

SunPower supports the transition to clean energy through streamlined, dependable solar solutions designed to meet diverse needs while minimizing environmental impact. By prioritizing ethically sourced materials and collaborating with nonprofit organizations, we are expanding access to solar technology and contributing to a more sustainable, resilient future. 

About Us: In 2025, Blue Raven Solar and Complete Solar came together under the trusted SunPower name. This transition brings together the strengths, expertise, and shared commitment to making clean energy simpler and more accessible for everyone. 

Position Summary: 

Essential Duties: 

• Grade quality on calls for team members in the Support department, ensuring high quality standards are met.  

• Train team members on new processes to maximize understanding and minimize interruption to the sales process. 

• Handle tier 2 escalations as they come to the department 

• Ensure daily call, email and chat metrics are met by each team member 

• Perform daily check ins with team members to ensure proper understanding of processes and satisfaction 

• Identify ways a process can improve and work with other leadership to implement changes to improve customer service 

Minimum Qualifications: 

• High School Diploma 

• Soft Skills 

• Quality focused 

• Understanding on all Microsoft products (Office, Word, Publisher, Teams) 

• Knows how to make things fun 

Preferred Qualifications: 

• 2+ years' experience in leadership 

• Call center experience  

• Customer experience obsessed 

While performing the duties of this job, the employee is regularly required to talk or hear. Regular periods of sitting or standing may be required by this position. In addition, this position requires the ability to occasionally lift office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Occasional travel should be expected with this role as well.