NC Service Center IID Tech Trainee

Who We Are?

Intoxalock, a subsidiary of Mindr, is the country's largest ignition interlock provider (IIDs) in the United States and the only company working to assist individuals in successfully navigating the often-daunting DUI process. For more than 30 years, Intoxalock has helped millions of people get back on the road safely after a DUI, prevent impaired driving, and save lives.

We are proud to have pioneered alcohol-specific fuel cell technology that sets the industry standard. We provide products and services to consumers and program monitoring authorities to effectively deter impaired driving and support individuals as they navigate the license restoration process. We assist customers who are required to install an IID to regain their driving privileges after a DUI incident. We are headquartered in Iowa, operate in 48 US states, and have over 5,000 installation locations across the country, allowing us a strategic advantage in the marketplace, where our customers can find a convenient location within minutes from where they live or work.

We hire people who we expect will produce exceptional results, inspire positive change within the company and deliver amazing service to our clients, which includes consumers, attorneys, state associations and more. We are a workplace you can be proud of. We've been named a Top Workplace several years running and again in 2024 for national employers. Our products stopped an average of 26,000 intoxicated start-ups each month and 29 million in the last decade.

The NC Service Center Tech Trainee is an entry level position within the organization designed for candidates with little to no professional automotive experience. The NC Service Center Tech Trainee will be responsible for greeting customers, scheduling appointments, training customers, logistics assistant, printing documentation and wiring diagrams for the Install Service Techs.

What You'll Be Doing:

• Provie support to customers and technicians onsite
• Receive calls and emails internally and externally providing assistance as needed (90%internal,10%external)
• Provide administrative support for technician on site scheduling services, printing technical documentation bench preparation of device, etc.
• Complete vehicle functionality checklists, DMV checklists, and customer training as needed
• At all times, provide exceptional customer service and the best possible experience when communication with customer and team members
• All other duties as assigned.

What You Bring:

• High School Diploma or GED required. Enrollment in automotive or electrical certification, license program preferred.
• Previous experience with the automotive repairs, upgrades etc on personal vehicles; professional experience 2+ years of hands-on experience with 12-volt, reading schematics, and troubleshooting installations.
• Installation and servicing stereo, alarm, remote start or similar systems are preferred.
• High quality installation experience, intermediate knowledge of automotive wiring
• Experience with problem solving and resolving conflict.

Why work for us?

Check out this list of a few of the many good reasons why we ar a Top Workplace:

• Pay is $-18.00 - 20.00 /hourly + 401(k) / benefits
• Hours are: 8AM-5PM Monday-Friday
• We are the nation's largest interlock provider, and our Mission is to help people live and drive responsibly.
• Mindr /Intoxalock won the 2024 Top Workplace Award locally and nationally-and 2024 Best Place for Working Parents Award
• Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years.
• Full-time/40 hours guaranteed weekly.
• A comprehensive and highly competitive benefits package, including:
• Dental Insurance
• Health Insurance
• Vision Insurance
• 401(k)
• Paid Holidays
• Paid Time Off
• Ongoing Professional Training online via Litmos
• And more

Equal Opportunity Employer

It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.