Medical Assistant II- MGH Bridge Substance Use Disorder SUD Clinic

Site: The General Hospital Corporation

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The MGH Bridge Clinic is an outpatient, transitional, urgent access drop-in clinic for patients with substance use disorder. The clinic was created through the MGH Substance Use Disorders Initiative and has a mission to compassionately treat patients at all stages of addiction. The role of the Medical Assistant (MA) will contribute to an innovative and dynamic practice model. We are seeking individuals who are committed to excellence for themselves, their patients and their team members; intellectually curious and eager to learn; strong performers individually as well as committed to a collaborative team environment.

MASSACHUSETTS GENERAL HOSPITAL

Program in Substance use and Addiction Services (PSAS)

Job Title: Medical Assistant, Primary Care

Job Family: MAs/EKG/Phlebotomy

Job Code: 002203

Grade: 077

FLSA Status: Non-Exempt

Department: Primary Care

Position Reports to: PSAS Nurse Manager

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Reporting to the Nurse Manager, the Medical Assistant (MA) is an integral member of the patient care team. The MA works alongside providers and other team members to provide superior care and service to PSAS patients. The MA is expected to have a global view of the day and patient flow. The MA supports the patient, provider, and other care team members to provide patients with a comprehensive and effective visit and completes the tasks of the day as efficiently as possible. The MA will evaluate workflows and collaborate with other team members to innovate and create change to provide the most positive patient experience possible and improve the safety and quality of patient care. MAs from one team may be asked to support other teams as needed and can expect the same support from their colleagues.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

General Responsibilities: Will perform a variety of tasks within the MA scope of practice, which may include but is not limited to:

• Greet patients in a professional, business-like manner. Maintaining confidentiality and privacy, which is consistent with HIPAA guidelines.
• Sensitivity to the complex presentation of patients with substance use disorders.
• Management of patient flow and rooming including pre-visit preparation as identified by the practice
• Assisting with the patient visit and post-visit duties
• Informing providers of schedule changes that impact patient flow
• Performing phlebotomy including proper identification and handling of specimens, doing EKG's, measuring patient vital signs (weight, height, blood pressure, pulse, respirations, and temperature), and performing other procedures as determined relevant to the individual patient.
• Appropriate documentation of allergies, medication updates, immunizations, past medical history diagnoses and any other information that is added to the medical record of an individual patient per practice standard workflow
• Overall responsibility for the flow of the provider's patient care session, able to make decisions concerning adding a patient to the schedule, providing needed information to the front staff concerning the workflow in the patient care area and keeping the provider informed of issues that affect the efficiency of care during the session.
• Prepare prior authorizations, set up approval process for medications refills as appropriate, monitor clinical messaging, support providers with completion of patient correspondence, update the medical record with patient information under the guidance of the provider.
• Depending on organization of roles within the practice, may share responsibility with other medical assistants for the quality, safety and laboratory check systems in the clinical environment including Quality Assurance for Point of Care testing.
• Depending on organization of roles within the practice, may share responsibility for appropriate monitoring and stocking of supplies for the clinical and administrative needs of the practice.

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

• A caring and compassionate demeanor, along with active listening skills, empathy, concern, and respect for patients are essential.
• Excellent interpersonal communication and skills in person, via the telephone and/or in writing.
• Superior service attitude
• Energetic and upbeat.
• Self-motivator
• Works well both independently and as part of a multidisciplinary team.
• Excellent problem-solving skills
• Demonstrates intellectual independence and initiative and has a desire to learn and develop new skills and better methods of completing work efforts.
• Exceptional organizational and time management skills; ability to organize time and priorities effectively, asking for direction when appropriate.
• Flexibility and proven ability to handle multiple tasks.
• Experience with common PC computer software including Microsoft Word, PowerPoint, Excel, Access and Outlook, reference management software.
• Comfortable in a practice environment/culture that promotes ongoing change toward process improvement.
• Assist with training and orientation of new staff, where applicable.
• Attend staff meetings as scheduled and staff training sessions when needed.
• Work on special projects as directed
• Phlebotomy experience required in some practices.

LICENSES, CERTIFICATIONS, and/or REGISTRATIONS (if applicable):

Current Basic CPR certification required

MA certification preferred

EDUCATION:

Minimum of high school diploma, GED or equivalent

Graduate of an MGH approved Medical Assistant program required

Plan to take Medical Assistant Certification exam within first year of employment, preferred and supported by practice

EXPERIENCE:

6-12 months Medical Assistant experience preferred.

SUPERVISORY RESPONSIBILITY: None

FISCAL RESPONSIBILITY: None

WORKING CONDITIONS:

Normal office conditions.

APPROVAL:

Department Manager: Julie Marden, NP

Director of Advanced Practice Providers, and Nursing

Primary Care, DGIM

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified

Job Summary

Summary

The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care? Yes

Essential Functions

Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.

• Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• Maintains inventory of immunizations and check expiration dates.
• Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Qualifications

Education

High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Basic Life Support [BLS Certification] - Data Conversion- Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion- Various Issuers preferred

Experience

Direct MA experience or medical field work 1-2 years required

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills are essential for success in this position.
• Ability to prioritize tasks in complex and busy environments.
• Accuracy and attention to detail.
• Comply with all local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Managing one's own time and the time of others.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

100 Blossom Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.