Automotive Customer Service
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Job Description
Who are we?
XL Parts and The Parts House (TPH) a Marubeni Group is the fastest growing wholesale auto parts supplier in the Southern US. Competing with the giants in the industry; we listen to understand and then commit ourselves to providing fast, reliable parts solutions. We work hard, execute at industry-leading levels, and correct problems quickly. Our Company strives to constantly innovate by keeping an open communication line with our customers and thinking outside the box to meet their requirements
Our People
Our results are driven by our most important asset: our people. We take pride in our work, our exemplary culture, and our wealth of career opportunities. Many of our employees have enjoyed a long and rewarding career at XL Parts and TPH due to the prospect of advancing in every role and our preference to promote from within. Most positions offer on-the-job training so that employees gain the most relevant experience for their roles. We are respectful, friendly, and offer excellent work-life balance so that our employees are comfortable staying with us for the long haul.
Job Responsibilities:
We are seeking an Automotive Customer Service Rep. to work in our Call Center. The Inside Sales Representative will handle high volume incoming sales inquiries and help customers with their purchases.
Key Job Responsibilities:
- Answer high volume incoming calls
- Answer customer’s automotive parts questions
- Enter orders promptly and accurately
- Assist customers with quotes
- Available Monday thru Saturday 7:30 am to 6:30 pm
- Properly greet and thank the customer for calling XL Parts
Requirements:
- ASE Certified preferred but not required
- Knowledge of Auto Parts or the automotive industry
- Experience in Auto parts sales
- Must have reliable transportation
- Dress code, must maintain a professional appearance at all work times
Physical Demands: Typical 9-hour day sitting and answering incoming calls, heavy computer usage to enter orders. The occasional heavy lifting of 50lbs or more may be required.
XL Parts and The Parts House (TPH) a Marubeni Group is an Equal Opportunity Employer. All employment with XL Parts is contingent upon a successful background check and drug screen that meets the Company’s guidelines for employment.