Operations Supervisor – Healthcare Revenue Cycle

Location: ONSITE – Phoenix, AZ (This position is not remote or hybrid)
Department: Healthcare Operations
Reports To: Operations Manager
Compensation: $66,000 – $70,000 annually + Quarterly Bonus Eligibility
Shift Options: Monday – Friday, 7:00 AM – 4:00 PM or 8:00 AM – 5:00 PM

POSITION SUMMARY:

GetixHealth is seeking an experienced and motivated Operations Supervisor to lead a team within our OOSMA Healthcare Operations department. This role is critical to ensuring the successful resolution of unpaid Medicaid claims and managing daily team performance while delivering quality service to our healthcare clients. The ideal candidate will bring leadership experience in revenue cycle operations, with a strong understanding of Medicaid/HMO processes and payer-specific guidelines.

KEY RESPONSIBILITIES:

• Supervise daily operations of staff working on Medicaid and HMO account follow-ups, denials, and unpaid claims.

• Assign and oversee team responsibilities, ensuring timely and accurate completion of tasks.

• Maintain quality standards and meet unit objectives through consistent coaching, training, and performance monitoring.

• Provide ongoing training on software systems, processes, and payer-specific guidelines.

• Analyze open accounts to determine and initiate appropriate follow-up actions.

• Prepare performance and productivity reports for both clients and senior management.

• Serve as the escalation point for complex issues and ensure timely resolution of client concerns.

• Enforce company policies and participate in performance management, including disciplinary actions when necessary.

• Stay informed and compliant with all Federal, State, and Local regulations, as well as HIPAA and PHI standards.

• Continuously assess workflow and recommend process improvements to enhance efficiency.

• Support company initiatives, including security protocols and incident reporting.

EDUCATION AND EXPERIENCE:

• Associate's Degree or equivalent relevant experience required.

• 2+ years of supervisory experience in healthcare operations or revenue cycle management (3–4 years preferred).

• Solid understanding of Medicaid, Medicare, and commercial health insurance payers and claims processes.

SKILLS & COMPETENCIES:

• High level of integrity and ability to maintain confidentiality of sensitive information.

• Strong leadership, coaching, and organizational skills.

• Ability to work in a fast-paced, multi-tasked environment with changing priorities.

• Proficiency in Microsoft Office (Excel, Word, Outlook).

• Excellent verbal and written communication skills.

• Team-oriented mindset with the ability to foster a positive and productive work environment.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

• Office-based role requiring long periods of sitting and regular use of standard office equipment (PC, phone, keyboard, etc.).

• Occasional lifting (up to 25 lbs) may be required.

• Frequent bending and stooping.

 

ABOUT GETIXHEALTH:

Founded in 1992, GetixHealth has grown into a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We work with healthcare organizations to optimize their financial performance, offering solutions that enhance efficiency and profitability. Our team of 1,800 dedicated professionals delivers exceptional patient care, compliance, and cutting-edge technology to help clients succeed. With a relentless commitment to patient satisfaction, we ensure that every step of the revenue cycle is streamlined and patient centered.

 

BENEFITS & INCENTIVES:

• Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
• Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
• 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
• Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
• Flexible Benefits: Customize your benefits package to fit your personal and family needs.

 

GetixHealth is an Equal Opportunity and E-Verify Employer.

Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.