Post Closing Coordinator II

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 32nd largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Best Credit Unions 2024"
• Recognized by Forbes as one of "America's Best Small Employers 2023"
• Voted Best Places to Work in the North Bay 19 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.

Join us and discover why you'll love working at Redwood Credit Union!

Redwood Credit Union is looking for a Post Closing Coordinator I, who will perform a wide variety of lending operations and administrative support from loan closing document preparation assistance through life of loan servicing support, including research and resolutions of escalated post-closing issues for RCU's lending departments including Mortgage, Consumer and Business originations.

ESSENTIAL FUNCTIONS:

Lending Operations Support

• Research and follow through on escalated and complex post-closing inquiries from interested parties.
• Assist in cross training and development of junior team members.
• Assist in the preparation of written procedures and training manuals.
• Facilitate loan maintenance in core operational system such as interest rate reviews and payment changes.
• Review and audit new loan set up data to ensure accuracy of loans entered on required systems.
• Scan and upload trailing documents as required.
• Assist in the coordination of final loan investor sales as needed for back up for residential first liens.
• Process loan pay-off requests including follow up documentation.
• Identify issues and/or areas for improvement in compliance and efficiency.
• Assist with loan documentation preparation and review as needed.
• Develop and prepare departmental reports as required.
• Log-in to lending department phone queue (s) during scheduled times.
• Provide support for review of signed loan documents to maintain compliance with Federal, state and local laws as well as RCU policies and procedures.
• Support loan documentation and funding functions as needed.

Member Service

• Ensure confidentiality and safeguard sensitive Member financial information.
• Scan closing documents and upload in a timely manner.
• Deliver superior level of internal and external Member service by responding to Member inquiries, resolving complex problems and researching loan issues in a timely manner.
• Perform electronic storage functions of active and paid off loan documentation.
• Coordinate loan documentation for internal and external audits.
• Maintain strong current knowledge of loan products, programs and investor requirements.
• Assist Management to implement audit and/or compliance changes as required by new or amended regulations, work closely with internal compliance teams.

Other functions

• Provide exceptional service to all Members, volunteers, internal team members, and service providers.
• Compose and type general correspondence including emails, letters, memos, and reports for internal staff and Members.
• Research and resolve Member and/or employee concerns as directed.
• Represent RCU in a courteous and professional manner at all times.

Minimum Qualification: Knowledge, Skills and Abilities

• Thorough knowledge in the use of Internet-based loan origination software.
• Knowledge of real estate principles, practices, rules, regulations, and sales.
• Knowledge of investor guidelines and compliance requirements.
• Skill in the operation of a personal computer with word processing and spreadsheet software and intranet and Internet access.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to analyze situations and recommend workable solutions.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in a team environment.

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 20 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.

The ideal candidate has a combination of education and experience equivalent to a high school diploma with a minimum of three years of experience in the lending industry.

Compensation: Base starting range: $23.00 to $31.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement- Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer