Claims Administrator
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Job Description
JOB TITLE: Claims Administrator
DEPARTMENT: Operations
JOB STATUS: Non-exempt
HOURLY RANGE: $17.00-$18.50
REPORTS TO: Quality Service Manager
COMPANY OVERVIEW
CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Upper Midwest, and Western regions, along with parts of the Southwest region. We look forward to having you Hitch on and Prosper with us!
JOB SUMMARY
CrossCountry Freight Solutions is seeking a skilled Claims Administrator to join our team! This is an opportunity to interact with team members throughout the organization and certain customers. This role will also serve as a leader in key processes to find opportunities to improve the organization.
ESSENTIAL JOB DUTIES
- Claims recording and processing - currently entry of claims is manual, taking about 3 hours per week, however there is a desire to automate the entry process. Until automated, ensure that data is entered. Potential adjustments to increase efficiency and user workability are being analyzed.
- Claims adjudication- Settling claims submitted by customers and partners. Considering rules and customer contracts to achieve an optimal balance of controlling claim cost with providing good customer service.
- Claims freight disposition- Ensure damaged freight is transported to appropriate area for storage and made available through an employee auction site.
- Claims analysis- Detecting trends in claims and proposing solutions to improve our handling of certain materials to reduce claims.
MINIMUM REQUIREMENTS
- High school diploma or GED
- Strong verbal and non-verbal communication to be used when interacting with customers and other employees.
- Sufficiently assertive personality to follow-up and ensure completion of necessary tasks.
- Strong analytical skills to analyze claims data and labor data to find opportunities to improve processes and suggest areas to save expense.
- Organizational and time management skills to ensure effective completion of workload.
- Microsoft Office skills required, knowledge of reporting tools and relational database is a plus.
BENEFITS:
- 401k retirement plan
#CCADM
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.