Office Services Receptionist

General Purpose:

The Office Services Receptionist will take incoming phone calls, to route to the correct person or department. This position serves as the back-up for all Denver-office reception functions as well as general Office Services administrative duties. This is a temporary position, with an estimated duration through late October 2025. This role is scheduled to work Monday - Friday, from 8:00am - 4:30pm with one hour for lunch. This role is on-site, based in our downtown Denver office. 

Essential Duties/Responsibilities:

• Represents the Firm to clients, often as their first point of contact with Holland & Hart. Handles all incoming calls and redirects them to their proper destinations in a highly professional manner.
• Screens cold-calls to the firm in a polite, helpful and courteous fashion; routes cold-calls to firms automated system for processing.
• Generates and posts office event signage.
• Identifies all unidentified mail and faxes following Loss Prevention guidelines. 
• Maintains and updates vital documents (logs, unidentified mail documentation, etc.) for Office Service Department.
• Retrieves after-hours voice mail messages and routes to proper recipients.
• Allocates loaner access cards to Holland & Hart employees and sends reminders to employees that have not returned loaner cards. Additionally, communicates to employees when their replacement cards have been completed.
• Point of contact at PBX for visiting attorneys and/or staff members, direct public, e.g., caterers, bike messengers, Fed Ex, UPS, etc.
• Enters entries in PBX/Reception logs, e.g., validations, deliveries, building complaints and/or requests.
• Maintains professional working relationships with all firm personnel, and all visitors to the firm.
• Performs other duties as assigned.

Job Qualifications (Education, Experience and Certification):

• One or more years of office administration or law firm experience.
• Demonstrated skill to operate VistaPoint console (or similar software-based equipment) with consistent high volume of calls.
• Public relations skills as required to represent the firm and promote client service in a pleasant and highly professional manner both in person and via telephone.
• Ability to work effectively and efficiently under pressure.
• Interpersonal skills as required to work effectively with coworkers and others at all levels within the Firm.
• Pleasant and professional customer-service demeanor and phone voice to both external customers and internal team members.
• Flexibility in working hours as required to complete priority projects or to provide backup coverage for the Office Services Department and/or other departments.
• Requires excellent computer skills, including proficiency in Windows operating system: Microsoft Word, Visio, Access and Excel; Outlook and other Windows based software.

Physical Requirements:

While performing the duties of this position, the employee must have the ability to sit, stand and/or walk for extended periods of time; manipulate (lift, carry, move) weights of at least ten (10) pounds; have repetitive wrist/hand/finger movement to work on a computer and/or related office equipment; speak clearly and concisely so listeners can understand; and regularly understand the speech of another person.

The physical demands described here are representative of those that must be met by this position to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

Professional office atmosphere.  Sedentary work that primarily involves sitting or standing for prolonged periods.  Position may require occasional off-hour meetings and events. 

The work environment characteristics described here are representative of those this position may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note:  This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job.  However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Colorado Salary Range - $18.81 - $27.47/hour. per hour. A discretionary bonus may be available based upon performance.

The application window is anticipated to close on or after Friday, August 15, 2025. 

Holland & Hart works hard to promote work/life balance with a 37.5-hour scheduled work week for most staff employees.