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Technical Services Support Specialist

Tyler TechnologiesOverland Park, KS
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Job Description

Description

Responsibilities

  • Deployment, maintenance, and Tier 3 support for Tyler's Recreation Management platform.
  • Work with Product and Development teams to integrate, validate and, deploy new technologies, tools and hardware solutions to enhance the Recreation Management applications
  • Escalation for critical application and infrastructure issues to insure rapid resolution to our customers
  • Work with the Cloud team to deploy and maintain infrastructure to support the Recreation Management Applications
  • Maintain QA, UAT and Production environments for all customers
  • Work with the Data team to troubleshoot and resolve complex database and configuration issues.

Qualifications

  • System Administration & Scripting

Strong experience with IIS (Internet Information Services), including:

Configuring and deploying web applications

Creating and managing IIS sites and application pools

Understanding of application bindings and security settings

Practical knowledge of PowerShell scripting for automation and system tasks

  • Cloud & DevOps

Hands-on experience with AWS Cloud Services, particularly:

S3, Lambda, CloudFront, EC2, and CloudWatch

Solid understanding of API architecture, including:

REST principles

Authentication methods (e.g., API keys, etc.)

Consuming and testing APIs using tools like Postman

Familiar with Kubernetes concepts and architecture (e.g., pods, services, deployments, config maps)

Solid experience with .NET Framework / .NET Core and C#

Debugging & Monitoring

  • Proficient in reading and interpreting application logs and debugging tools
  • Ability to troubleshoot and resolve technical errors by understanding:
  • Stack traces
  • Dependency issues
  • HTTP status codes
  • Experience with monitoring tools such as New Relic, CloudWatch Logs, or similar platforms

Database Skills

  • Strong knowledge of Microsoft SQL Server and AWS RDS
  • Ability to write and modify SQL queries
  • Familiarity with stored procedures and views