Strategic Partnership Program Manager

Who we are:

At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing consumer loans for the purchase of recreational vehicles, boats, home improvement, and offering loan origination services to fintech partners. We work directly with thousands of dealers, contractors and financial service providers serving their customers throughout the United States. Medallion Bank is a small company with a big impact. We recognize our employees as our greatest asset and have a culture to prove it!

How You Will Support the Team:

Responsible for all aspects of the day-to-day oversight, supervision, and management of assigned Strategic Partners (SPs). The core responsibilities are risk management and relationship support, but also include ongoing reviews of product offerings, credit, operations, compliance, finance, policies and procedures, account management, vendor management, technology and contractual adherence. The role requires previous experience and seasoned, strong interpersonal and risk management skills, critical and strategic thinking, and the ability to understand a broad range of topics in a team environment.

What We Are Looking For:

• Be the primary point of contact for each assigned SP to maintain a balanced approach to managing the risk with the SP and the overall relationship.

• Oversee risk management and risk assessment processes for assigned SP(s), including conducting and documenting comprehensive operational and strategic risk assessments to understand and address areas of elevated risk.

• Manage the business review (which may include a site visit) process for assigned SP(s), including establishing risk-based key objectives for each business review, creating site visit agenda, requesting all pre-business review items, facilitating the overall flow and engagement of the visit as necessary, and completing and presenting business review reports and memos.

• Manage the relationship with the assigned SP(s) by holding regular SP updates to discuss program requirements and deliverables, developing and building relationships with individual stakeholders as appropriate, clearly and accurately communicating Bank requirements, providing accurate and timely feedback on SP requests, and identifying and appropriately managing any challenges to the relationship.

• Support Credit in the management of the credit policy change request approval process.

• Support Business Development in launching new products by helping SPs understand requirements for launch, documenting the key risks associated with prospective SPs, and communicating and collaborating across internal functions to ensure smooth launch.

• Support regulatory exams and internal audits as needed.

• Work closely with the assigned Compliance Manager for ongoing oversight, program and product testing, reviews, complaints, issues management, and monitoring of the SP.

• Regular interaction with each respective SP to identify, track and review progress related to any managed issues, opportunities, and contractual requirements.

• Work with the SP to obtain and review monthly, quarterly, and annual reporting metrics.

• Liaise with the Bank's Credit Department to review all aspects of the Strategic Partner's credit program, including initial and ongoing review and approval of credit policies, scorecards, and underwriting processes.

• Manage all administrative aspects of program implementation including: (1) coordinate process training between the Bank and the platform, (2) ensure all remediation items from the due diligence process have been completed, (3) confirm relevant processes have been successfully tested (4) coordinate the receipt of required reporting, (5) maintain the implementation approval tracking form and (6) manage program implementation metrics and reporting for executive management.

• Seek to appropriately balance the Bank's desire to grow and enhance profitability of its SP programs with the need to manage both safety and soundness risk and consumer protection and other risks.

• Ensure that SPs are compliant with all the requirements of their agreements with the Bank.

• Assist with ongoing relationship management for SP programs, included maintaining comprehensive knowledge of the SPs' product offerings, sales promotions, marketing materials, business operations, credit underwriting, IT infrastructure, and compliance management system ("CMS").

• Perform other duties as assigned.

You Would be a GREAT fit with these skills:

• Proficient knowledge of federal banking laws applicable to consumer lending required.

• Self-motivated and hard working. Must be able to handle various functions simultaneously and function in a fast-paced environment.

• Excellent written and verbal communication and interpersonal skills.

• Skill in coordinating with other departments to accomplish mutual goals between the Bank and its SPs.

• Assertive self-starter, with exceptional professional verbal/written skills, who is highly organized and able to work independently to finish assigned projects.

• Ability to successfully work in a team environment.

• Ability to make sound decisions and communicate decisions effectively.

• Ability to analyze complex issues with strong attention to detail; identify and drive strategic solutions.

• Ability to work well in a team or individually.

• Willingness to work on various projects as needed.

Preferred Level of Experience:

• Experience that includes working on SP programs required.

• Bachelor's degree or 3 years of equivalent work experience required.

• Understanding of the marketplace/SP lending model preferred.

• Some regulatory compliance experience at a financial institution or a financial regulatory agency required.

• Good people-management and interpersonal skills

• Certified Regulatory Compliance Manager (CRCM), Certified Anti-Money Laundering Specialist (AML), Certified Enterprise Risk Professional (CERP), or similar certification preferred, or the ability to retain after hired.

• Must be collaborative and a problem solver capable of meeting established project deadlines.

• Experience with FinTech, consumer lending, bank cards, or small business lending.

• Experience working in a regulated environment (e.g. FDIC, UDFI) is highly desired.

What's in it for YOU?

• Comprehensive benefits including medical, dental, vision, disability, and life insurance
• 401K with a company match
• PTO including 11 federal paid holidays off, vacation time and sick time
• Financial Wellness Program
• Volunteer Opportunities
• Awesome company culture and co-workers who love to work here- 30% of our employees have worked at Medallion Bank for 10 years.
• Work Life Balance- We don't use that term lightly!
• Company Wide Open Door Policy
• Hybrid Work Schedule for positions that qualify

Please note that if selected, you are required to pass a pre-employment background check and maintain a clear background.