Digital Commerce Inside Sales Representative

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Description

The Digital Commerce Inside Sales Representative is responsible for supporting digital sales channels by processing web-based quotes and orders, facilitating transactions through e-procurement platforms, and supporting Vendor Managed Inventory (VMI) programs. This position plays a key role in enhancing the customer experience through accurate and timely order management and strong communication with internal and external stakeholders.

Essential Duties and Responsibilities:

Vendor Managed Inventory (VMI) Support

• Process and bill customer orders related to VMI programs
• Collaborate with internal teams to ensure timely fulfillment and accurate inventory tracking

Web Order Management

• Review and process incoming online orders through NEFCO's web platforms
• Coordinate with warehouse and logistics teams to manage shipments and deliveries
• Respond to customer inquiries and resolve issues related to order status, delivery, and billing

E-Procurement Platform Facilitation

• Support customers utilizing third-party e-procurement systems (e.g., Ariba, Coupa, Remarcable)
• Assist with quote generation and order placement through digital procurement platforms

General Administrative and Sales Support

• Communicate effectively with customers and internal stakeholders to ensure satisfaction
• Support ongoing improvements in digital sales processes and customer experience

Requirements

Required:

• High school diploma or equivalent
• Proficiency in Microsoft Outlook and general business communication tools
• Strong verbal and written communication skills
• Excellent attention to detail and ability to manage multiple priorities

Preferred:

• Experience with VMI programs and/or B2B e-commerce or e-procurement platforms (e.g., Ariba, Coupa, Remarcable)
• Familiarity with Eclipse ERP or similar enterprise resource planning systems
• Previous experience in inside sales, order processing, or customer service in a B2B environment

Work Environment & Physical Requirements

• This is a full-time, in-office position based in East Hartford, CT
• Standard office environment; prolonged periods of sitting and working on a computer

FLSA Classification

This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime in accordance with applicable federal and Connecticut state labor laws.