Intern, Product Management

Responsibilities

We're launching a new executive customer program - the Enterprise Forum / Exchange - where our most strategic customers come together to connect, learn, and collaborate. You'll play a key role in ideating, organizing, and operationalizing this high-impact initiative from the ground up.

This internship is ideal for someone who's creative, highly organized, detail-oriented, and passionate about customer experience, enterprise strategy, and event storytelling. You'll collaborate with teams across marketing, sales, customer success, and the executive office - and work directly with leaders across the company.

You will also be responsible to:

• Program Strategy & Ideation

• Help define the brand, structure, and experience of the Enterprise Forum/Exchange

• Research best practices for peer networking events, executive forums, and CX programs

• Brainstorm session formats like fireside chats, peer roundtables, and leadership AMAs

• Operational & Event Planning

• Assist with project planning, timelines, and internal coordination

• Support logistics for virtual and in-person sessions (invites, scheduling, briefings, decks)

• Track attendee experience, feedback, and engagement metrics

• Content & Experience Design

• Help craft themes, narratives, agendas, and speaker flows

• Create executive briefs, event collateral, and session recaps

• Support social amplification and follow-up communication

• Cross-functional Collaboration

• Coordinate across marketing, sales, CS, and executive team

• Liaise with design and digital teams for assets and landing pages

• Work with CRM or event tools for tracking and outreach

• Product Management

• Assist in defining product requirements and user stories based on customer insights, competitive analysis, and business objectives.

• Analyze product usage and adoption data to identify areas for improvement and optimization.

• Participate in regular product team meetings, contributing ideas and feedback to drive continuous product improvement.

• Help maintain product documentation, including release notes, feature specifications, and customer-facing materials.

• Engage with customers through interviews, surveys, and support channels to understand their needs and challenges.

Requirements

Qualifications / Experience / Technical Skills

• Currently pursuing a Bachelor's or Master's degree in Business, Computer Science, Engineering, Data Science, or a related field.

• A passion for customer experience, and enterprise innovation

• Excellent written communication and creative thinking skills

• Strong project management skills - you can juggle timelines, details, and people

• A proactive attitude - you ask questions, suggest ideas, and get things done

• Bonus: interest in SaaS, iPaaS, or enterprise technology

• Familiarity with product management, user research, data analysis, or customer experience is nice to have.

• Proficiency with productivity and collaboration tools (e.g., Google Workspace, Microsoft Office, project management software).

• Familiarity with survey tools and data visualization platforms (e.g., Excel, Google Sheets, Tableau).

• Comfortable working with both qualitative and quantitative data to generate insights and recommendations.

Soft Skills / Personal Characteristics

• Highly organized, detail-oriented, and able to manage multiple priorities across projects and time zones.

• Proactive, self-motivated, and eager to learn in a fast-paced environment.

• Collaborative team player with strong interpersonal skills.

• Adaptable and resourceful, able to navigate ambiguity and shifting priorities.

• Thoughtful, creative, and passionate about building great products and delivering customer value.

• Strong analytical and problem-solving abilities.

(REQ ID: 2177)