Senior Solutions Engineer

RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.

Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life.

But there's more to us than the what we do - like the who behind it all. Team RecordPoint is made up of 100+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.

While we've got all the perks you'd expect - think truly flexible work arrangements, generous paid parental leave, 4 weeks annual leave and Employee Share Options - you might find that the greatest benefit of all, is the team you join.

In this role, you will work closely with the sales team throughout the sales process and beyond to consult with potential customers on how best to utilise the RecordPoint platform. You will be challenged to find unique and innovative solutions to customer problems, and designing and presenting these to the customer. You will work collaboratively with all elements of the business to provide a comprehensive and compelling story about RecordPoint, our products and our services to the world. You'll own the technical sales elements, from GTM assets and technical sales material through to implementation plans and solution designs, and be an evangelist for RecordPoint in the community.

You will do:Work with customers of all sizes to identify their pain points and use-cases that RecordPoint can assist withIdentify novel use-cases, and design and build effective solutions and material for thesePresent to customers, both in person and remotely, to demonstrate our platform and solutionsCreate and develop technical solutions and POCs, leveraging the engineering team where neededPrepare commercial proposals and respond to RFPs, RFIs and other proposal requestsWork with the sales teams to chase leads, convert customers, grow sales and upsell to existing clientsAssist with identifying product enhancements and sharing these with the product, marketing and engineering teamsEngage with existing customers to accelerate deployment and contribute to successful outcomesPromote RecordPoint and its developer platform at events, including conferences, tech meetups and user meetupsContinuously develop, maintain and enhance technical sales assets and materials, and internal documentationAssist with the qualification of potential leads where technical expertise is requiredConversion - conducting the investigation that helps move leads through the pipe from Sales Qualified to Closed Won.Experience - customer satisfaction and buy-in for the product and solution as influenced by your workEnablement - work with the other field teams to facilitate a great customer experience and mutually beneficial outcome.Presentation- Development and delivery of technical demonstrations addressing problem sets and demonstrating value.Value Analysis- Assistance with qualification and ongoing analysis of client needs, fit and roadmap.Learning - constant thought leadership and contributions to RecordPoint's pre-sales functionsPrevious experience in a solutions or sales engineering role at a fast-growing SaaS technology company that has a market presence in government, finance or highly regulated industries is preferredA combination of strong technical skills with good interpersonal and communication skillsA commercial mindset and be passionate about finding innovative technical solutions to solve problemsStrong presentation/demonstration skills, effectively working directly with prospects, customers, and executivesAbility to manage a high volume of activities with varying prioritiesExcellent analytical and problem-solving abilities

Experience working in the Enterprise Content Management (Content Services) industryExperience leading enterprise SaaS technical sales, implementations and/or equivalent Professional Services experienceExposure to Pricing, Revenue Management and Quote/Bid practicesDeep knowledge of Records Management, Privacy and Data Compliance principles and how they relate to the needs of enterprise and government customersUnderstanding of enterprise application concepts, architecture and database objects, and integration technology capabilitiesExperience working with enterprise clients in highly regulated industries e.g.. Government, Finance, Oil & GasBachelor's or Master's degree in computer science or related field