Product Training Specialist

PlayAGSLas Vegas, NV

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Job Description

Job Overview

The Product Training Specialist will provide support, configuration, and training to casino operators on AGS' products; which includes, but is not limited to hardware, software or Intellectual Property.

Responsibilities

Exercise discretion and independent judgment with respect to matters of significance.
Develops, implements and maintains all table game training programs, manuals, and procedures, to include those currently existing, as well as any new games introduced
Trains/re-trains all table game dealers to ensure they are competent in all skills required to deal and to remain current with changes in the various table games
Provides support and training to casino operators on AGS' products
Participates in the development of support materials and courses
Conducts technical training courses and provides consultation at customer sites during and after installations/upgrades
Works with installation teams to understand customer operations and systems modules to be installed on site
Provides ongoing, initial set-up support at customer sites for go-live period; schedules preferred training programs with casino personnel
Provides post-installation customer training support
Develops positive, working relationships with high level casino personnel
Participates in operational audits and process analyses
Other duties as assigned by management

Skills and Requirements

Bachelor's degree preferred; or equivalent work experience
Must be at least 21 years old
Position will require up to 90% travel.
Two (2) years casino experience is preferred
Six months or more dealing experience is preferred
Previous experience in training or education preferred
Ability to obtain required licensing documents and approvals for domestic travel
Training principles and delivery
On- and off-site training logistics

Note: All offers are contingent upon successful completion of a background check

Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer