landing_page-logo
PlayAGS logo

Product Training Specialist

PlayAGSLas Vegas, NV
Apply

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.1

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

pay-wall

Job Description

Job Overview

The Product Training Specialist will provide support, configuration, and training to casino operators on AGS' products; which includes, but is not limited to hardware, software or Intellectual Property.

Responsibilities

  • Exercise discretion and independent judgment with respect to matters of significance.
  • Develops, implements and maintains all table game training programs, manuals, and procedures, to include those currently existing, as well as any new games introduced
  • Trains/re-trains all table game dealers to ensure they are competent in all skills required to deal and to remain current with changes in the various table games
  • Provides support and training to casino operators on AGS' products
  • Participates in the development of support materials and courses
  • Conducts technical training courses and provides consultation at customer sites during and after installations/upgrades
  • Works with installation teams to understand customer operations and systems modules to be installed on site
  • Provides ongoing, initial set-up support at customer sites for go-live period; schedules preferred training programs with casino personnel
  • Provides post-installation customer training support
  • Develops positive, working relationships with high level casino personnel
  • Participates in operational audits and process analyses
  • Other duties as assigned by management

Skills and Requirements

  • Bachelor's degree preferred; or equivalent work experience
  • Must be at least 21 years old
  • Position will require up to 90% travel.
  • Two (2) years casino experience is preferred
  • Six months or more dealing experience is preferred
  • Previous experience in training or education preferred
  • Ability to obtain required licensing documents and approvals for domestic travel
  • Training principles and delivery
  • On- and off-site training logistics

Note: All offers are contingent upon successful completion of a background check

  • Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer