Sales Supervisor- Westwood Insurance Agency

Westwood Insurance Agency is one of the largest personal lines agencies in the US. Since 1952, we've helped more than a million customers protect what matters most. Licensed in all 50 states, Westwood represents hundreds of insurance products offered by the country's top insurance companies. That's an advantage for our customers, who benefit from a wide selection of products and pricing. Westwood works closely with home builders and mortgage companies to provide homeowners insurance that is fast, easy, and hassle-free. Our technology-based approach simplifies the process by incorporating insurance into the closing process. The result is happier customers and more on-time closing. As a full-service agency, we can help customers find the right coverage for their circumstances from a wide variety of insurance products, including homeowners and renters policies, auto insurance, specialty item and special event endorsements, small business insurance, umbrella policies, and much more.

Summary

Oversee performance of National Sales Agents by supervising daily workflow, managing turnaround times, call center operations, resolving escalated issues, coaching & guiding team members, providing updates to management to support achievement of department sales, quality, and productivity goals. Maintain a working knowledge of the sales agent role in order to support high volume times and assist with questions.

Primary Responsibilities

• Manage day to day sales operations including phone activities, workload/flow management, staffing, questions, and escalations to meet sales, service level/turnaround time and quality expectations.
• Learn and maintain knowledge of carriers and products in multiple states and systems
• Communicate, train and coach employees on carriers, products, systems and call handling
• Interview and hire staffing as needed
• Conduct regular coaching, performance and job progression discussions and coaching and disciple as needed
• Work with peers and management on continual improvement
• Contribute to continuous improvement by looking for and communicating ideas to improve process and systems
• Support implementation of process and technology changes by assisting in requirements, testing and training material
• Manage resolution of system and technology errors by identifying issues and quickly escalating to ensure continued and correct operations

Preferred Competencies/Skills

• Motivate, develop, and direct people as they work
• Ability to share knowledge with others and provide effective performance feedback
• Organize people, tasks and activities to yield efficient workflow
• Collaborate with people at different levels within the organization to accomplish a common goal
• Utilize established procedures to guide decision-making
• Facilitate discussions, manage & resolve conflict to reconcile differences among others and between self & others
• Demonstrated interest in personal learning and enhancing knowledge; approach unexpected circumstances as learning opportunities
• Maintain composure by responding calmly, quickly, professionally and decisively to the unpredictable or unexpected
• Organization and time management
• Team oriented
• Flexible with changing priorities
• Ability to listen to and consider the views and opinions of others
• Encourage open communication, cooperation and knowledge sharing
• Oral and written communication skills
• Problem solving
• Working independently
• Sales skills

Licenses/Certifications: Property and Casualty Insurance License

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