RN Care Manager | Emergency Department | Full Time

Summary

Join our team as an Inpatient Nurse Care Manager assigned to the Emergency Department, where you'll play a vital role in ensuring seamless transitions of care and appropriate patient admissions. In this fast-paced environment, you will collaborate with multidisciplinary teams to assess clinical, psychosocial, and family needs, while navigating patients and families through the healthcare system.

Key Responsibilities:

• Perform timely initial and concurrent reviews using MCG screening software

• Review medical records to determine appropriate patient status before admission

• Provide status recommendations and consultative support to admitting providers

• Educate ED physicians and hospital staff on clinical documentation, admission criteria, and utilization management

• Collaborate with payers to ensure compliance and secure necessary resources across the continuum of care

• Maintain up-to-date knowledge of payer guidelines and contractual requirements

• Operate independently and resolve complex issues under pressure in the ED setting

Qualifications: RN with strong critical thinking, care coordination, and communication skills. Experience in ED or case management preferred.

Be part of a team that ensures safe, high-quality care-right from the start.

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Education

Associates in Nursing degree from an accredited nursing program. Bachelor's degree in Nursing preferred.

Certification, Registration & Licensure

Licensure required: Current NH RN License.

Experience

Acute Care Facility experience of 2 years in a clinical specialty or Care Management, Discharge planning, Quality Improvement and Utilization Review. Demonstrates effective interpersonal, organizational and motivational skills. Demonstrates ability to function as a team player. Proficient in written and verbal communication.

Responsibilities

• Provides assessment and evaluation of patient for clinical, psychological and social factors that may contribute to their disease process and may require specific or complex continuing care needs and supportive services. Provides an initial review and concurrent reviews as required for each patient for clinical, psychological and social factors that may contribute to the disease process for determination of appropriateness of status, severity of illness and intensity of treatment. Review of admission history and document in EMR.

• Interfaces with patient, physicians, nurses, social workers, other hospital departments, community based facilities, services and financial institutions as necessary, to affect changes in the management of cases, monitoring delivery of services and/or to secure the necessary resources. Provides information to third party payers with required documentation of medical necessity.

• Provides support to the patient and families and provides evaluation and coordination with care planning and patient safety while arranging for transitional care and discharge planning needs. Through utilization review determines if patient is meeting criteria of evidence-based clinical guidelines for appropriate level of care. Identifies the need to execute the appropriate letter when medical necessity is not met and issue letters of patient liability regarding the hospital admission.

• Bases care management and utilization review actions by applying principles of purposeful, organized thinking to make sound clinical judgment/decisions.

• Documents measurement and evaluation of financial, clinical, functional and satisfaction outcomes as patient progresses towards desired goals.

• Evaluates and responds to the learning needs of clients, clinicians and community regarding discharge planning and utilization review.

• Manages the care and utilization review of simple to complex multi-system patients by using time and resources efficiently.

• Provides leadership to members of the health care team relative to discharge and care planning.

• Performs other duties as assigned.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

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If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.

While performing the duties of this job, the employee is regularly required to speak. The employee is frequently required to bend, do fine motor, do repetitive motion, hear, kneel, reach, sit, squat, stand, and walk.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.

The employee is occasionally exposed to airborne contaminants, airborne pathogens, bloodborne pathogens, bodily fluids, and electrical hazards - shock.

The noise level in the work environment is usually moderate.