Front Office Manager
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Job Description
Front Office Manager Job Summary:
The Holiday Inn Express and Suites, Mebane Hotel is seeking a highly organized and experienced Front Office Manager to join our team. The Front Office Manager will be responsible for overseeing the day-to-day operations of the front desk, managing a team of front desk agents, and ensuring all guests receive exceptional service during their stay. This is a full-time administrative position with a competitive pay and benefits package, located in Mebane, North Carolina.
Compensation & Benefits:
Salary: Competitive, based on experience
Benefits: Medical, dental, and vision insurance, 401k, paid time off, hotel discounts
Responsibilities:
- Oversee the daily operations of the front desk, including check-in/check-out procedures, room assignments, and guest inquiries
- Train, schedule, and manage a team of front desk agents, ensuring high levels of professionalism and customer service are maintained
- Monitor front desk performance, ensuring all tasks are completed accurately and efficiently
- Collaborate with other hotel departments to ensure smooth operations and seamless guest experiences
- Handle guest complaints and issues in a timely and effective manner, finding appropriate solutions to resolve any problems
- Maintain and update front desk policies and procedures to improve efficiency and guest satisfaction
- Manage budget, monitor expenses, and make adjustments as necessary to control costs
- Participate in the hiring and onboarding of new front desk team members
- Serve as a brand ambassador, upholding the hotel's standards and values at all times
Requirements:
- High school diploma or equivalent; Bachelor's degree in hotel management or related field preferred
- At least 3 years of experience in a front office or guest service managerial role
- Strong leadership and communication skills
- Excellent interpersonal and customer service skills
- Detail-oriented with the ability to multitask in a fast-paced environment
- Proficient in Microsoft Office and hotel management software
- Ability to work flexible hours, including nights, weekends, and holidays