Product Manager, Membership

Why Dorsia
At Dorsia, we believe exceptional experiences shouldn’t be impossible to access. We’re building a next-generation hospitality platform that gives members access to hard-to-book reservations at the most in-demand restaurants, backed by a team that thrives at the intersection of culture, product, and hospitality.

About the Role
Dorsia is redefining the way the world dines—and we’re looking for an experienced and strategic Product Manager to lead the evolution of our paid membership experiences. This is a rare opportunity to drive high-impact initiatives at the intersection of hospitality, technology, and culture.

As a Product Manager, you’ll own our paid membership platform's product vision and roadmap. You’ll collaborate cross-functionally with engineering, design, marketing, data, and operations teams to deliver compelling features and experiences that attract, activate, and retain members. Your mission: make Dorsia membership an indispensable part of our users’ lives.

We’re looking for someone with a sharp product sense, a user-first mindset, and deep experience managing products in high-growth or subscription-based businesses. You should thrive in a fast-paced, high-ownership environment where no two days look the same.

What You’ll Do

Product Leadership & Strategy

• Own the end-to-end product strategy and roadmap for paid memberships
• Define product vision, KPIs, and success metrics aligned with business growth and retention targets.
• Launch and optimize features that elevate perceived member value—from onboarding and activation to engagement and renewal.
• Work with a cross functional team to execute roadmap items with precision, speed, and quality.
  
  

Growth & Retention

• Identify and execute high-leverage opportunities to drive membership conversion, upgrades, and lifetime value.
• Partner with design and marketing on value communication, pricing, benefit visibility, and lifecycle experiences.
• Drive experimentation (A/B tests, growth loops) to validate new ideas and continuously improve outcomes.

Customer & Market Insight

• Immerse yourself in member needs, sentiment, and behavior using data, qualitative research, and competitive intelligence.
• Translate member insights into features and experiences that differentiate Dorsia and foster long-term loyalty.

Cross-Functional Excellence

• Be the connective tissue between Membership, Engineering, Marketing, Data, and Operations.
• Own cross-team coordination, internal enablement, and launch readiness.
• Ensure scalable tooling, documentation, and internal training to support product rollout and growth.

Data-Driven Decision Making

• Partner closely with analytics to identify trends, surface opportunities, and track the impact of your work.
• Use tools like SQL, Mixpanel, and Looker to generate insights independently.
• Bring a strong hypothesis-driven mindset to every product decision.

Our Tech Stack

• Frontend: React Native (App), Next.js (Web), Vue.js (Internal)
• Backend: MySQL, PHP (Laravel), LEMP/LAMP
• Data: Redshift, Looker, Mixpanel, Segment

What We’re Looking For

Experience

• 5+ years in product management roles, with a proven track record of owning core product surfaces end-to-end.
• Deep experience in subscription, membership, or consumer SaaS products.
• Experience leading 0→1 launches and iterating on mature product surfaces.

Skills

• Fluency in modern software development processes and comfort working with cross-functional teams and stakeholders.
• Advanced analytical skills: ability to query, model, and interpret data using SQL and behavioral analytics tools.
• Excellent communication and storytelling skills—able to build alignment and inspire action.
• Strong product intuition backed by user research and experimentation.

Compensations: 
Compensation: $100,000–$200,000, commensurate with experience

Location: Onsite, NYC 

 

Our Core Values

Lead with hospitality. We respect the craft and precision that are intrinsic to the hospitality industry. We are a team diverse in background and thought, built to be the connective tissue between artists, chefs, diners, and members.

Mise en place. We are persistent in preparation, prioritization, and focus to anticipate our customers’ needs to create a powerful platform rooted in simplicity and elegance. And we know that details matter, which is why superior design is crucial to our brand ethos. Thoughtful design is baked into everything we do—our product, brand, creative, culture, and beyond. 

Go around the table—then commit. We know creativity takes feedback and iteration, and differing opinions can lead to healthy debate. While we encourage all voices to speak up and be heard, we are geared toward action and unify around the decision once it's made. Sometimes an individual idea or project may not be what’s best for the company, so don’t be afraid to kill your darlings. 

Our product is our signature dish. We are a product and marketing-led organization. Protecting our brand and vision needs to be top-of-mind with every move we make. 

Optimize turn times. We are creating beautifully-designed, tech-forward solutions to automate all sides of our business: for members, restaurants, and employees. And we’re laying a data-rich foundation to enable all stakeholders to make better decisions and enjoy the finer things in life.

Savor it. We eat slowly and celebrate the wins we share with those around the table. We’re in this for the long-haul, so enjoy the ride. 

Stay hungry. We can change the world or someone else will. We believe in a sense of urgency to keep pushing toward our goals. And there’s always room for dessert, because there’s always more to do.