Retail Sales Associate

Lands' EndGrand Rapids, MI

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Job Description

Job Responsibilities

Drive sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities
Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic , suggesting solutions based on customer interest and needs
Maintains knowledge of Lands' End website navigation and leverages this option for customer solutions when the product is not available in the store
Processes customer transactions efficiently using the POS and online systems include sales, returns, exchanges, etc. in accordance to authorized procedure
Maintains knowledge of Lands' End products and services, along with current fashion trends to enhance level of customer service and generate sales
Performs markdown and other promotional activities as needed
Responsible for stock replenishment and adhering to visual brand standards

Qualifications:

Excellent selling skills
Ability to communicate effectively with customers and fellow employees
Ability to receive feedback and take action when appropriate
Ability to follow written and verbal instruction and meet deadlines on projects/tasks
Flexibility and adaptable to change
Knowledge of Lands' End merchandise is strongly preferred
Availability and flexibility to work varied hours to support the needs of the business
Ability to stand for long periods of time
Ability to lift boxes up to 40 lbs.
Must have weekend availability as needed