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Senior Product Analyst

ZocDoc, Inc.New York City, NY
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Job Description

Your Impact on our Mission

We are seeking a Senior Product Analyst to join our Product Analytics team that is embedded in Zocdoc's Product organization. As an experienced individual contributor on the Product Analytics team, you will have a chance to shape strategy for critical product areas through data and will guide product development with relevant insights based on analysis. You will be the subject matter expert on metrics and success measurement, experiment design, and visual storytelling via data. You are focused on impact, and have the skills to understand customers and promote growth. You should demonstrate curiosity, data fluency, and a collaborative work ethic.

Your role will be to take ownership of generating insights and recommendations to shape our product roadmap and go-to-market strategy. You will partner closely with Product, Engineering, Design, Marketing, UX Research, Sales and Business Operations to define, prioritize and execute initiatives that drive business growth.

You'll enjoy this role if you are…

  • Inspired by the opportunity to positively impact the healthcare experience of millions of patients and providers
  • Passionate about working with data, including analysis and creation of data sets
  • A product-driven analyst who likes to partner with multiple stakeholders
  • Excited to use technology to enhance the consumer experience
  • Motivated to go beyond the symptoms of a problem to understand the root causes

Your day to day is…

  • Providing actionable insights to help product managers understand trends, marketplace dynamics, and user behaviors
  • Identifying and quantitatively sizing feature opportunities based on user insights, to inform our overall Product strategy
  • Partnering with product managers to define common user paths and actions, and owning data instrumentation and architecture components
  • Owning experimentation and test design, including A/B testing setup, execution, and analysis
  • Translating broad questions into plans for research and discovery, performing proactive data exploration, and communicating the results
  • Partnering with the Product team to understand key business health questions, and build a dashboard suite that will become the go-to resource for common themes and reduce time to insight
  • Becoming an expert in a specific product area, handle KPI reporting used to measure the health of the business and provide critical visibility of our data to Product Managers, Engineering and other business teams
  • Exploring data to find actionable insights and make product recommendations through funnels, cohort analyses, and long-term trend investigations

You'll be successful in this role if you have…

  • A BA/BS degree in a quantitative discipline: computer science, statistics, applied mathematics, operations research, engineering, economics, etc.
  • 3+ years of work experience in process execution, business intelligence, dashboarding, reporting, or data analysis
  • Fundamental understanding of predictive modeling and/or forecasting techniques
  • 3+ years of experience with causal analytics and experimental design, implementation, and analysis (split tests, A/B tests, holdout tests, etc.)
  • 3+ years of experience with manipulating large data sets using SQL
  • 2+ years of experience with Tableau, Looker or comparable data visualization tools
  • A passion to get deep into the weeds with data and understand edge cases and how to best represent them
  • Experience building relationships with teammates, influencing decisions at a variety of levels and across multiple teams

Benefits

  • Flexible, hybrid work environment at our convenient Soho location
  • Unlimited Vacation
  • 100% paid employee health benefit options (including medical, dental, and vision)
  • Commuter Benefits
  • 401(k) with employer funded match
  • Corporate wellness programs with Headspace and Peloton
  • Sabbatical leave (for employees with 5+ years of service)
  • Competitive paid parental leave and fertility/family planning reimbursement
  • Cell phone reimbursement
  • Catered lunch everyday along with beverages and snacks
  • Employee Resource Groups and ZocClubs to promote shared community and belonging
  • Great Place to Work Certified