Member Service Representative (Call Center / Customer Service, Hybrid)

There are 3 schedules for this position - candidates need to have availability to work any of the three shifts below:

8am-6pm (or end of call queue) Monday-Friday, Saturday 9am-1pm, 1 day off during week Tuesday-Thursday

7:50am-4:50pm Monday-Friday

8:30am-5:30pm Monday-Friday

Training is fully in-office 8am-5pm Monday-Friday.

Canvas "It's About More" Video - YouTube (Click here - or, visit https://www.youtube.com/watch?v=z8WAm_TDRdk )

Why Canvas?

At Canvas, we're dedicated to transforming financial services from the inside out.

Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.

What's in it for you

That's right. This is about you:

• Seriously good benefits: Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans (That includes cars and houses!). The starting pay range for this position is $19.50-$23.50 hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors. Canvas benefits include:
• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Paid Volunteer Time
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• May be eligible for incentives or discretionary bonus based on results

What you'll do

Want to see what it's like to work in Canvas' Communication Center? Click here to check out our Day in the Life video, or visit https://vimeo.com/1011095559/d92d7d3fc2?share=copy

You'll be working in our fast-paced communications center at our corporate headquarters in Lone Tree, CO, and here's what we expect of you:

• LEARN about our members and hear them and understand their situations.
• EDUCATE our members on the ways we can help them afford life.
• PROVIDE meaningful, careful, focused and ethical product solutions.
• PROCESS transactions like transfers and payments with courtesy and consummate professionalism.
• PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes.
• GROW with us by immersing in financial industry trends, products, services and technological advances.
• SHARE your knowledge on effective practices, competitive intelligence, and business opportunities.
• STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys.

Who You Are

Here's who you are…or who you think you are, or who you really want to be:

• You are AUTHENTIC and passionate about helping others.
• You ENJOY LEARNING and want a career…not just a paycheck.
• You UNDERSTAND FINANCIAL PRODUCTS and services, much like a Relationship Banker or Personal Banker.
• You're COMFORTABLE AND CONFIDENT recommending and processing financial products like loans.
• You've won SERVICE EXCELLENCE awards and earned high fives and fist bumps for your awesomeness.
• You hold an informal or formal LEADERSHIP position at your current workplace.
• You EMBRACE CHANGE and seek new ways to serve our members and the community.
• You WORK WELL WITH OTHERS, even when things don't go as planned.
• You are INNOVATIVE and thrive on challenges.
• You BELIEVE you can change the world for people and are making it happen!
• Multi-lingual capabilities to include Spanish highly preferred.

We know you might not have every qualification we've listed. Passion and potential matter here. If you know you're right for the position, let us know. We're good at spotting talent.

Current Canvas employees must be meeting performance expectations and consistently demonstrating HEART behaviors to be considered.

Canvas conducts pre-employment background reviews (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions).

#LI-Hybrid