Coordinator - Transportation (Full-Time)

Basic Job Function:

Manage transportation reservations for our guest and members. Effectively supervise and lead all drivers to ensure compliance with all federal, state, local, company and departmental policies and procedures while providing the best possible service for our guests, members and fellow employees.

Use of Company Vehicle: Designated to drive a company vehicle

Minimum Requirements:

• Knowledge in transportation field such as dispatch or driver
• Excellent communication skills, both written and verbal
• Valid Driver's License
• Company policy requires that one must be 21 years of age or older to drive a company vehicle and pass a yearly Motor Vehicle Report (MVR) review
• Proficient in Microsoft Office software applications such as: Word, Excel, Outlook, and Teams
• Proficient with peripherals, copier, fax, telephone and calculator
• Familiarization with Micros POS (point-of-sales) system
• Ability to work simple math calculations
• Minimum typing skill of 35+ wpm preferred
• Must have ability to courteously present information to people in one-on-one and group situations
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

• Learn the names and personally recognize our regular Guests and Members
• Efficient management of all reservations systems including LimoAnywhere and Sea Island RIDE program
• Ability to set up transportation reservations accurately from group resumes
• Monitor business volume daily and inform department managers when reservations are high so we can be proactive in our planning and establish alternatives where appropriate
• Monitor Sea Island RIDE program and LimoAnywhere's to ensure all transfers are completed on time and problem free
• Efficient handling of incoming all calls
• Schedule all transportation and Drivers in advance to ensure that all guests are taken care of at the correct times and places
• Assist guests/members with recommendations and quotes
• Enter all reservations into the necessary systems in a timely manner
• Confirm all reservations
• Generate and update group manifests as necessary
• Be completely guest focused. Expert knowledge of all modes of transportation we offer as well as all transportation rates
• Must be fully aware of all airport policies and procedures and relay these policies and procedures to our guests/members
• Manage all systems, GeoTab GPS system, LimoAnywhere, Sea Island RIDE program, Microsoft Excel, Word, Outlook, and Teams
• Maintain confidentiality of all guest and employee information
• Monitor and ensure that all guest information is input into the system accurately, completely and promptly
• Communicate with the guests in a professional manner through fax, calls, or email. Additional communications as needed
• Ensure guest history information is collected and utilized on all guest transactions
• Process all transportation charges ensuring the correct and complete information is recorded and prepare nightly close out reports
• Collect and file all DVIRs and check for accuracy.
• Distribute the keys of vehicles to Drivers and be accountable for their location
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 30 lbs intermittently throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Ability to maintain compliance with Sea Island's Company Resort Professional Image Policy