Program Manager-Mental Health Homeless Outreach Program

Compensation We Offer

• The initial compensation for this position ranges from $69,970.86 - $86,055.33 per year.
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
• The salary may also vary if you reside in a different location than the location posted.
• 7.5% Bilingual Differential for qualified positions*
• • Must meet company policy eligibility requirements.

Benefits We Offer

• Benefits eligibility starts on day ONE!
• We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!
• Employer Paid Long-Term Disability & Basic Life Insurance
• 401K Employer Match up to 4%
• Competitive Time Off Plans (may vary by employment status)
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

Program Type: Homeless Outreach Program

Population Served: 18-100

JOB SUMMARY

Working within the vision, mission and philosophy of the agency, the Program Manager develops, maintains, and manages program and service delivery. Ensures provision of quality outreach and case management services to Persons Experiencing Homelessness (PEH) with mental health issues. As necessary, hires, develops, trains, manages, and retains program staff to ensure customer satisfaction and culturally competent service delivery consistent with contract requirements. Functions as the liaison between team, agency, and community partners. Ensures provision of high-quality service by program staff through administrative supervision and monitoring of program KPIs.

RESPONSIBILITIES AND DUTIES

Clinical Care Management:

• Acts as the primary liaison for referrals regard and is available for timely communication regarding referrals and care coordination needed.
• Ensures effective, quality, outreach and linkage services are delivered for program participants.
• Provides intensive case management, therapeutic interventions, and complex care coordination to program participants.
• Leverages the community's existing mental health, substance use disorder and housing resources and ensures access and continuity of care for identified vulnerable individuals.
• Establishes productive partnerships with law enforcement, healthcare entities, housing programs, treatment centers, and community social services providers.
• Coordinates regular meetings with stakeholders and community providers.
• Ensures consistent implementation of program philosophy, objectives, standards, policies, procedures, and practices.
• Collaborates with licensed staff to provide effective crisis and risk prevention and management, as necessary. Provides 24/7 availability, as needed.
• Culturally responsive to internal and external customers and ensures customer voice.

Program & Fiscal Management:

• Works in collaboration with the cities assigned to ensure the seamless management of referrals.
• Oversees and approves financial expenditures within assigned fiscal authority to ensure good stewardship and management within budgeted parameters.
• Manages day-to-day operations and ensures compliance with all policy and procedures including adherence to all licensing and regulatory standards.
• Responsible for managing operations metrics at appropriate frequency to effectively manage the program, staffing pattern, and clinical needs.
• Responsible for developing plan to increase referral volume as needed.

Personnel Management:

• Participates in staff development: As necessary, hires, trains, and manages overall performance of direct service staff, as assigned.
• Provides direct supervision, coaching and mentoring to direct service staff, as assigned.
• Provides administrative and documentation training to direct service and support staff to ensure quality assurance to meet both agency and payer standards.
• Leads and manages change.
• Proactively identifies potential conflicts and facilitates resolution.

External Liaison:

• Ensures effective coordination of services for participants with other providers, both internal and external, by supporting the development of constructive relationships and problem-solving barriers.
• Works collaboratively with managerial peers to develop and improve program delivery and ensure adherence to program requirements.
• Ensures necessary referrals are made in support of the program participants' needs.
• Provides outreach to the community regarding managed care and behavioral health.

Quality Assurance and Improvement:

• Ensures clinical documentation and quality assurance meets both agency and payor standards, ensuring audit ready charts and continuous quality improvement, as necessary.
• Analyzes and integrates the use of outcome data to improve service delivery within assigned team.
• Ensures and monitors satisfaction and defined outcome achievement for health plan members.
• Initiates and participates in organizational quality improvement efforts. Lead and/or delegate work groups to respond to program development needs.

Other Duties and Responsibilities:

• Performs other responsibilities, as assigned, to support specific department/business needs.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Job Specific Competencies:

• Proven experience in business and operations management
• Clinical knowledge, acumen and strong understanding of mental health disorders
• Demonstrated leadership in a clinical environment
• Strong customer focus with the ability to maintain customer relationships
• Ability to lead team performance

Minimum Education and Experience:

A combination of education/experience equivalent to any of the below:

• Master's Degree in Social Work, Marriage and Family Counseling, Psychology, Public Health, Nursing, or related field.
• Bachelor's Degree in social services field plus Two (2) years of experience in social, housing, or mental health or social services delivery.
• Six (6) years of experience in social, housing, or mental health or social services delivery.
• Two (2) years of outreach experience with people experiencing homelessness.
• Two (2) years of experience working with people with mental health disorders.

PHYSICAL REQUIREMENTS

• The work environment conditions as described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee may be required to use hands to handle or feel objects, tools or controls; reach with hands and arms; and taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

LEVEL OF CONTACT WITH CHILDREN

• May/will have supervised contact with children.
• May/will have unsupervised contact with children.
• Will not have unsupervised contact with children.
• Requires full background check and TB exam.
• Requires physical.
• Current First Aid/CPR Certification.
• DRIVING PRIVILEGES
• May be called upon to drive on agency business. Needs acceptable MVR and appropriate insurance coverage.
• Required to drive agency vehicle. Must have clean MVR, appropriate insurance coverage, and attend agency driver training.

TRAINING

• Needs to successfully complete all required agency training indicated for this position.
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Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.