HR Ops And Systems Specialist

About Grocery Outlet:

• Our Mission: Touching lives for the better
• Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S.
• Our Values & Behaviors: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service

About the Team:

Our HR team's mission is to attract, develop, motivate, and retain a diverse, productive, and passionate workforce that will successfully grow our business. Our team takes pride in backing the company's most valuable resources - its people. We strive to ensure we create a safe, inclusive, and fulfilling work environment. Our passion for people is manifested through our unbiased and diplomatic nature. Successful members of our team are motivated to improve our efficiency and effectiveness, maintain our company culture, and successfully communicate with all levels and departments.

About the Role:

The HR Ops Specialist is an integral part of Grocery Outlet's HR Tech & Operations team. This role spans both the technology and operations workstreams within the team. From a technical standpoint, the role supports data management and system operations, ensuring the integrity, accuracy, and efficiency of HR-related data systems. On the operations side, this role manages operational projects and Tier 1-2 HR Support cases. This role will collaborate closely within HR and cross-functionally to manage the employee lifecycle events, provide system support, troubleshoot issues, manage data processing, facilitate reporting and analytics related to Human Resources operations, and identify areas of opportunity to streamline systems or operations.

Responsibilities Include:

• Employee and User Support:

• Manage the HR Support e-mail and telephone lines.

• Answer employee questions related to general HR policies, programs, and processes.

• Train HR staff and other users on HR system functionalities and data entry best practices.

• Resolve Tier 1 - 2 HR Support cases independently and within established SLA time (ex. System login / access questions, employee job changes, etc.)

• Partner with internal stakeholders to resolve Tier 2 and 3 cases.

• Operational Support & Programs:

• Manage GO's anniversary program.

• Manage New Hire Compliance training completion.

• Operational aspects of onboarding and offboarding.

• Maintaining policy updates and knowledge articles.

• System Support and Administration:

• Maintenance of HRIS tables in UKG.

• Maintenance of LMS access and training assignments

• Collaborate with internal stakeholders to resolve technical issues and system-related challenges.

• Support system configuration changes based on business needs, including setting up workflows, user access, and reporting structures.

• Partner with Sr. HRIS Manager and Director of HR Tech & Ops to identify opportunities to streamline systems / process, enable self-service, or automate HR Support cases.

• Data Management

• Ensure the accuracy, consistency, and security of HR data across multiple platforms.

• Perform regular audits and data validation checks to identify and correct discrepancies.

• Participate in periodic SOX/SOC related audits.

• Assist in the development and implementation of data management processes and best practices.

• Reporting and Analytics

• Develop and automate regular HR reports.

• Create and maintain ad hoc HR reports, dashboards, and metrics to support HR decision-making.

About The Pay:

• Base Salary Range: $33.50 - $43.26
• 401(k) Profit Sharing
• Medical, Dental, Vision & More!
• Final compensation will be determined based upon experience and skills and may vary based on location.
• Bachelor's degree in Human Resources, Information Systems, Business Administration, or related field.
• 3-6 years of experience in HR data management, system support, report writing, or a related role.
• Experience with HRIS systems (e.g., UKG, Workday) and other HR technology.
• Proficiency in MS Excel (including advanced functions and pivot tables); familiarity with data visualization tools is a plus.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities and work independently.
• Ability to work effectively across teams to research and resolve issues.
• Strong communication and interpersonal skills.
• Knowledge of HR compliance and data privacy regulations is preferred.
• Prior HR Generalist experience is a plus
• Technical certifications is a plus (e.g. HRIS system admin certification).

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