Specialist, Client Operations Management (Tax Sale)
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Job Description
Make an impact with the power of your ideas
Cotality is no ordinary company. We’re the only holistic data, insights and workflow solutions provider for the property ecosystem—serving industries ranging from real estate to public policy to retail—and counting. Together, we're making the complex more seamless, more unified and more resilient to whatever the future may hold.
Cotality is committed to investing in the most talented employees providing them with career advancement opportunities, and supportive, visible, and trusted leadership. We foster a collaborative culture with work-life balance. At Cotality, you will be a part of an inclusive enterprise team that does impactful and meaningful work, shaping the future of the property industry and beyond.
Job Description:
JOB DUTIES
Conducts intricate research of property tax cases by utilizing advanced tools and resources including internal departments, third party sources, public agencies, and clients according to defined business procedures
Serves as the primary point of contact for customers with complex issues that require escalation
Delivers exceptional client service in a high-volume production environment
Adheres to all required company and client driven standards and/or Service Level Agreements (SLAs)
Performs simple to complex reporting such as maintaining tax research files, searching and investigating tax research case information, and processing departmental documents requiring knowledge of functional operations
Handles customer inquiries and complaints, providing resolution in a timely and professional manner by adhering to all required escalation and complaint process requirements
Escalates customer issues to the appropriate department or team member following established protocols
Solicits input and ideas from others across the organization to resolve issues or improve processes
Develops meaningful insights and makes recommendations to provide solutions to complex and challenging operational problems
Partners with team members, leaders, vendors, or other business partners to connect and drive team goals to the organization's goals and vision
Completes all work tasks within the established deadline by effectively prioritizing and managing time well
Job Qualifications:
JOB QUALIFICATIONS
High school diploma, GED or equivalent ; bachelor’s degree preferred
6+ years of relevant experience
Client service-oriented experience preferred
Working knowledge of process-specific platforms and/or programs
Technical subject matter expert of specific tasks or work processes
Ability to resolve escalated issues
Experience in leading resources
Advanced problem-solving skills
Ability to communicate confidently and effectively with all levels of the organization, specifically the ability to tell a story with supporting data
Strong project management, analytical and interpersonal skills
Ability to work independently, as well as in a team environment, to achieve set goals and complete assignments within established parameters and deadlines
Proficient in MS Office Suite
Technically savvy with a proficiency to learn new systems and applications
Ability to cultivate and maintain collaborative working relationships
Proven ability to gather and analyze data from multiple sources, and prioritize multiple work assignments
Excellent verbal and written communication skills with an ability to articulate complex ideas
Demonstrate behaviors that align with our values and foster an inclusive culture
Willingness to continuously learn and develop
Adaptable in an ever-changing environment
Thrive with Cotality
At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.
Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.
Please apply on our website for consideration.
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.