User Support Specialist
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$50,000-$65,000/year
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.
Responsibilities
- • Execute fast and helpful support, fielding end users’ order and tool-related questions that come through via phone, live chat, email, or support cases
- • Review and process tool warranty requests
- • Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns
- • Help troubleshoot issues users may experience on Tekton.com
- • Contribute to making Tekton.com an exceptional experience for end users
- • Review and process orders and payments
Indicators of a good match for this role
- • You are aligned with Tekton’s philosophy, ways of thinking, and work style
- • You are authentic, helpful, and personable
- • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once
- • You are able to use good judgment when resolving issues with end users or other parties
- • You have exceptional values, including honesty, integrity, and empathy
- • You have excellent communication skills
Baseline qualifications
- • Knowledge of hand tools and their applications
- • Experience in customer service, data management, or related fields
- • Eligible to work in the United States without visa sponsorship
Pay range
- $50,000 - $65,000 per year
Benefits package
- Full-time employees receive health, dental, vision, life, and hospital indemnity insurance; paid time off; a 401(k) program; and tuition reimbursement.
Location and hours
- This is a full-time salaried position located in Grand Rapids, Michigan.
Direct supervisor
- User Support Team Lead
About the department
- The Direct Sales and Support department manages the experiences users have with the Tekton brand and maintains our industry-leading reputation for impressive support. Behind the scenes, this team is also responsible for ensuring our point-of-sale systems run smoothly at events, schools, and on Tekton Trucks.
How to apply
- https://apply.tekton.com/tekton/form/EmploymentApplication1/formperma/YT-8eSRz3lf1TUGLMqNpbRmga-Xq1DYkB3hdITgkCGM
Automate your job search with Sonara.
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FAQs About User Support Specialist Jobs at Tekton
What is the work location for this position at Tekton?
This job at Tekton is located in Grand Rapids, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Tekton?
Candidates can expect a pay range of $50,000 and $65,000 per year.
What employment applies to this position at Tekton?
Tekton lists this role as a Full-time position.
What experience level is required for this role at Tekton?
Tekton is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Tekton for this role?
Tekton offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Vacation, 401k Matching/Retirement Savings, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Tekton?
You can apply for this role at Tekton either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.