Global Key Account Manager - Chemical Manufacturers

Nordson EFD, a global leader in Engineered Fluid Dispensing, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Position: Global Key Account Manager - Chemical Manufacturers

Report To: Director, Sales

Location: Rhode Island, USA

Job Summary:

The Global Key Account Manager (KAM) is responsible for growing the consumables business unit by management and development of the strategic key accounts with manufacturing locations in various countries that supply the electronics, automotive, structural, consumer, and industrial markets. He/she would establish professional relationships to enable the promotion of EFD as the preferred global supplier for current and future applications. Provide accurate timely forecast on product / business win forecast in accordance with corporate planning schedules. Success will indicators are revenue / market share growth, business wins, and customer satisfaction (VOC).

ESSENTIAL DUTIES & RESPONSIBILITIES

• Full ownership and responsibility for designated key accounts at all levels of their business.
• Along with the commercial director, strategic planning for the development of the global account with clear objectives by business/market with growth estimates and revenue targets.
• Identification of all global decision makers within the key account who will be stakeholders, influencers, and advocates of EFD in the process of implementation of the plan.
• Establish professional relationships to enable the promotion of EFD as the preferred global supplier for current and future applications.
• Education of customer(s) on our abilities and a definition of task sharing between EFD and customer in meeting global end market growingly stringent technical and quality requirements.
• Promote EFD's product offerings and strengths throughout the organization via local technical workshops and routine visits.
• Track global activity of the key accounts, to ensure we dedicate resources to support them.
• Where applicable co-ordinate resources within EFD globally to ensure success on the strategic account. Local and global account penetration is key to EFD success.
• Coordination and coaching of local/regional sales teams globally who run the day-to-day business relationships with the manufacturing plants including operations, buying, order scheduling and quality organizations.
• Monitoring the progress of local EFD sales in attaining their targets to meet global sales plan in the form of regular monthly or bi-monthly meetings with our sales teams.
• Provide accurate timely forecast on product / business win forecast in accordance with corporate planning schedules.
• Ensure EFD Product pricing is optimized globally, and all price lists are current and accurate.
• Understanding clear and actionable technical and quality requirements required and communicating these throughout the EFD organization.
• Understanding EFD organization's capabilities in meeting customer's quality and delivery requirements
• Work cross-functionally with our marketing and innovation teams, supporting our innovation pipeline through voice of the customer efforts and ensuring excellence in product launches.
• Lead Customer Satisfaction as measured through VOC feedback driving the organization to meet customer needs while ensuring NBS guidelines are followed.
• All other duties as assigned.

Education and Experience

• University degree or diploma in business or relevant technology; MBA is preferred.
• Minimum of 5 years related sales/key account management or business development experience in a global role
• Prior experience working at a top-tier chemical supplier strongly preferred
• Knowledgeable in electronic chemicals manufacturing and/or electronics assembly preferred
• Excellent analytical capability and the ability to understand data to drive appropriate decisions.
• Excellent computer skills including sales software and expertise in spreadsheets, presentations, and databases (e.g., C4C / SAP)
• Time management skills, including prioritization and delegation
• Flexibility and ability to accept feedback and input from other departments
• Excellent negotiation skills
• Planning and forecasting skills
• Ability to communicate, inspire and motivate
• Proven ability to drive the sales process from plan to close
• Ability to lead, coach, develop account plans and drive winning teams

PREFERRED SKILLS & ABILITIES

• Strong business development background
• Solid business acumen and problem-solving skills
• Excellent written and verbal communications skills
• Excellent communication and interpersonal skills
• Highly proactive with the ability to make decisions and drive areas of growth.
• Able to adapt effectively in a fast-paced, changing environment essential.
• Strong interpersonal skills to manage a range of stakeholders.
• Must be comfortable at Executive level, negotiation and presenting.

Working Conditions and Physical Demands

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL REQUIRED

Estimated: 50% Domestic and International

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status, or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.

Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson's Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.

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Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson EFD

Nordson EFD is a world-leading designer and manufacturer of fluid dispensing systems and single-use fluid packaging. By joining our team today, you will help us bring innovative ideas to life. Nordson EFD is a global team that works to create systems and consumables that improve the fluid dispensing process. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson EFD. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.