Support Service Coordinator, Desert Programs

Position Title: Supportive Service Coordinator

Organization: Jewish Family Service of San Diego

Department: Desert Programs

Position Type: Full-Time (37.5+ hours/week), Non-Exempt

Work Setting: Fully Onsite

Reports To: Program Manager

Pay Range: $22.04/hour

Total Compensation:  

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview:

JFS is looking for a compassionate, mission-driven individual to join the HUD team as the Supportive Service Coordinator. In this role, you have the opportunity to use your advocacy skills and social service experience to make a meaningful difference in your community and help change lives across Riverside County. The Supportive Service Coordinator plays an integral role on the team and supports the entire agency by assisting our clients in developing general life skills. Life skills will include tenancy education, job search skills, money management skills, health maintenance skills, housing search skills, and a host of other skill sets designed to encourage self-advocacy, self-development and general community integration. You must love people and value great customer service to be in this position. You also must be great at multitasking, as often times you will find yourself juggling multiple things at once. Applicants must be friendly, outgoing, enthusiastic, highly motivated and have a professional appearance and attitude. This position reports directly to the Program Manager and works closely with the Case Managers and the rest of the HUD team.

Responsibilities:

• Provide training/support with problem solving/life management issues with/for clients
• Transport clients to mainstream benefit appointments in agency vehicle as needed
• Assist participants with accessing entitlement benefits and generic resources
• Monitor participants’ safety, health, and medical needs
• Assist case management staff in addressing all supportive service referrals
• Assist all clients with tenancy education
• Take a central in implementing and maintaining the Housing Retention Program.
• Make recommendations to management for new services or to revise services as needed
• Teach Living skills, financial literacy, job readiness, and health maintenance classes in a one on one and group setting
• Assist other program staff as needed and as time allows
• Interact effectively and courteously with all levels of management and staff
• Perform other similar duties or projects assigned and requested
• Assist as needed with food distribution to clients

Skills/Experience/Abilities That Are a Must-Have:

• Must have a valid CA driver's license, insurance, a reliable personal vehicle, and a willingness to travel off-site
• Reliable transportation to arrive at work on-time
• High school diploma or GED
• Intermediate computer knowledge using Microsoft Outlook, Excel and Word
• Previous customer service experience
• Excellent communication and customer service skills
• Must be dependable, reliable, responsible and have a strong work ethic
• Must be able to handle multiple phone calls, be able to multi-task and prioritize duties
• Work cohesively with others in a fast-paced environment
• Must be comfortable enforcing the agency’s policies and procedures
• Is accountable for the responsibilities of the position; accepts constructive criticism in a positive manner
• Ability to work independently, sometimes with limited supervision
• Able to maintain HIPPA compliant confidentiality and discretion with regard to sensitive personal information of organization, guests, and clients
• Treat others with respect; show sensitivity to and respect for cultural differences; support diverse workforce and help ensure a workplace and community free from unlawful discrimination and harassment

Skills/Abilities We’d Like You to Have:

• Excel in a fast paced, dynamic environment with the ability to adapt to changing priorities
• Remain organized and focused under pressure and able to meet deadlines
• Calmly and effectively manage conflict, including high stress and/or emotional situations
• Possess a general understanding of laws applicable to conduct the organization’s business
• Speak two or more languages fluently
• Familiarity with Fair Housing Laws

Physical Requirements:

• Must be able to use hands to manipulate, handle, or feel objects, tools or controls; lift up to 25 lbs; reach with hands and arms; climb stairs; and talk and hear. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Important Notice:

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.  For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.  At Jewish Family Service, we believe our employees are the backbone of our Agency.  We strive to ensure that each employee is treated with dignity and respect.  Our goal is your success.  Come work at JFS and be our partner in Moving Forward Together.  To learn more about JFS, please visit jfssd.org. 

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.