Customer Service Rep

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers - they're homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Customer Service Representative to join our team!

Fay Servicing is quickly becoming one of the country's most dynamic new companies in the financial services world. We continue to create innovative new solutions for the mortgage banking industry with a specific focus on loan portfolio management, loan origination, servicing, and related niches. We're currently seeking the best and brightest minds that possess superior analytical and communication skills to join our teams across the country.

Qualifications include:

• Requires a minimum of a high school diploma or its equivalent
• Minimum 1 year of call center experience
• College degree preferred
• Qualifications Required
• Knowledge of basic computer operations
• Willingness to rotate shifts, if needed
• Ability to learn quickly
• Courteous, with strong customer service orientation
• Dependable, attentive to detail
• Good listening skills
• Adaptive to change
• Problem-solving skills

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program

Compensation

• The hiring range for this position is between $40,560.00-$44,616.00 annually
• This position is eligible for a monthly incentive

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.