Team Support Specialist - Waiver Support
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Job Description
Easterseals MORC is hiring for a Team Support Specialist - Waiver Support to help make a difference and become part of something bigger than yourself!
We are looking for Game Changers!
The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team.
Benefits of Being a Superhero!
Benefits:
- Low-cost Dental/Health/Vision insurance
- Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption.
- Generous 401K retirement plan
- Paid Leave Options Available
- Up to $125 bonus for taking 5 days off in a row.
- 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
- Wellness Programs
- We are a PSLF (Public Service Loan Forgiveness) Employer.
- We provide bonuses and extra incentives to reward hard work & dedication.
- Mileage reimbursement in accordance with IRS rate.
- Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi.
- Student loan repayment options
- Pet Insurance
Qualifications:
- High school diploma or equivalent.
- Have two (2) years of responsible full-time clerical experience.
- Must possess a knowledge and understanding of co-occurring disorders (mental health and substance abuse).
Duties and Responsibilities:
- Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.
- Assist individuals served by addressing inquiries, resolving issues, and fulfilling requests across diverse communication channels, including telephone, email, live chat, and in-person interactions.
- Review weekly report to ensure all plans are uploaded into the WSA System as well as all ISPA plans.
- Review weekly report for discharges and disenrollment's.
- Complete disenrollment's in WSA and ISPA within 7 calendar days of discharge. This includes ending alignments in IRIS.
- Complete enrollments for individuals reopen within 90 days. This includes reviewing report and entering into WSA, ISPA and aligning in IRIS.
- Maintaining the WSA and ISPA tracking upload spreadsheets, making changes and making follow up phone calls to the case managers or supervisors to ensure all documents are correct before uploading.
- Preparing Team reports as requested.
- Operates a variety of office equipment and systems including personal computers, EHR and HRIS systems.
- Ensures that paperwork is maintained in accordance with Medicaid and Department of Community Health Guidelines, as well as Easterseals MORC policies and procedures.
- Collaborates on special Team projects as assigned.
Easterseals MORC was awarded Metro Detroit and West Michigan 101 Best & Brightest Companies to Work For!