Business Operations

Who We Are

Rilla’s the leading virtual ridealong software for outside sales and service. Think HVAC, windows, real estate, and other salespeople who talk to customers face to face.

They talk, our mobile app records their conversations, and our AI automatically transcribes and analyzes their conversations to help them improve their sales.

Our vision is to bring the power of conversation intelligence from the Zoom meeting and the call center to the more than 10M salespeople who work offline.

We’re growing 20% MoM, have dozens of customers including Fortune 500 companies, Net Revenue Retention above 170%, an NPS higher than the iPhones, and we are profitable!

We are one of the fastest-growing startups in the world, backed by Byron Deeter from Bessemer Venture Partners, the top cloud investor globally. We are also a Cloud 100 Rising Star company.

The Role

At Rilla, speed and precision matter. We’re looking for a Business Operations Generalist, someone who thrives in ambiguity, loves solving problems, and can turn chaos into structure.

You’ll own critical cross-functional initiatives, streamline operations, and make sure the company runs like a well-oiled machine as we scale at rocket speed. You’re not just supporting the business, you’re designing the operating system of Rilla.

Your mission? Make Rilla win.

Who You Are

• A customer obsessive. Someone who deeply cares about delighting clients and solving their pains, not about vanity metrics.

• An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you’re constantly seeking discomfort.

• A team player. You love giving and receiving feedback and learning and growing as a team.

• Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. In a weird way, you trick your brain into being excited when you fail because it means you get a new opportunity to learn more.

• Affinity for the unconventional. You get a kick out of rejecting conventional wisdom. And you’re not afraid to try weird, crazy, and quite possibly stupid ideas.

• Extremely focused. You practice extreme focus in everything you do. You’re always looking to prioritize your time and resources for maximum efficiency.

What You’ll Do

• Partner with eng, product, go-to-market, sales, and other functions to launch new initiatives and help them optimize their operations through systems, processes, and product modifications.

• Implement and manage tools that keep every team operating at peak performance (think CRMs, dashboards, automation).

• Monitor KPIs and operational metrics, identify bottlenecks, and create solutions that improve efficiency company-wide.

• Oversee systems access management, granting and revoking permissions as needed.

What We Need

• You have a “get things done” mentality; you can dissect complex problems, identify solutions, and drive these solutions to completion with a high degree of autonomy.

• You are resourceful, have a strong willingness to learn, and can pick up new skills where needed.

• You are creative and can see how the pieces of a complex problem fit together; you feel comfortable challenging assumptions when they are not well-based.

• You’re highly organized, detail-oriented, and process-driven—you make things seamless and scalable.

• You love automation and finding ways to make work more efficient.

• It’s your responsibility to identify operational gaps, learn from business analytics, and use this information to drive strategic decision-making across all departments.

Don’t Work Here

Please don't join if you're not excited about:

1. Working ~70 hrs/week in person with some of the most ambitious people in NYC

2. Attempting to build a generational company, and the intensity required to do so

Compensation

The estimated salary range for this position is $120,000 - $160,000/year.

Successful candidates with competing offers will receive matching and competitive offers.

Total compensation for this position may also include Incentive Stock Options and other potential future incentives. This estimate excludes the value of any benefits offered and the potential future value of any long-term incentives.

Our benefits aim to empower Rilla employees in removing roadblocks to achieving their life’s work. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Rilla.

Benefits

• Medical, dental, and vision insurance

• Breakfast, lunch, dinner, and supplementary food and drink — 6x a week

• Gym membership

• Commuter benefits

• Relocation assistance

• Take what you need, paid time off, not accrual-based

• $1,000 stipend for learning and personal growth

• Tech equipment