Hotel Porter

SHOOTING STAR CASINO, HOTEL & EVENT CENTER

JOB DESCRIPTION

 

Porter

 

DEPARTMENT:                HOTEL                                                EXEMPTION STATUS:         NON-EXEMPT

REPORTS TO:                 LEAD                                                                COMPACT LEVEL:            1

DATE PREPARED:          MARCH 2020                                                                                        

DATE APPROVED:          MARCH 2020                                                                                     MINOR ELIGIBLE:            YES

GRADE LEVEL:            2                                                                                                         CASH HANDLING:            NO

 

 

POSITION SUMMARY

This position is responsible for assisting guests with accommodation needs during their stay at Shooting Star Casino, Hotel & Event Center to ensure a positive guest experience. In all interactions, the position is responsible for making STAR service to guests and fellow team members a first priority.

 

 

DUTIES & RESPONSIBILITIES

Provides exceptional, STAR Service to ensure overall guest satisfaction.

• Performs the steps of STAR Service, which include:

o   Smile and Greet

o   Take Care of Needs

o   Anticipate, Ask and Act

o   Remember to Thank and Close

• Performs the position-specific STAR service expectations, as outlined by the department.

 

Provides exceptional customer service to ensure overall guest satisfaction.

• Greets guests and assist with bus deporting and carrying luggage to and from rooms.
• Assists guests with directions in the hotel and/or casino, information, etc.
• Delivers messages and/or amenities to guests.
• Ensures an adequate supply of towels to the pool area.
• Assists guests with operating guest room amenities and minor maintenance items.
• Reports updated room status to front desk and housekeeping staff.

•           Delivers quality customer service in a timely manner to all guests.

Provides support to all front office areas to promote efficiency of the front desk and enhance guest satisfaction.

• Routes interdepartmental mail.
• Cleans & Services guest rooms when needed.
• Keeps storage areas clean & tidy.
• Keep count of rollaway beds for Front Desk during each shift.
• Stock storage area for Hotel.
• Round up luggage carts for guests & make sure carts are available at our various entrances.

 

 

 

EDUCATION & EXPERIENCE

No minimum education or experience required.

 

 

 

Certificates, Licenses & Designations

Must meet licensing requirement as prescribed by the Tribal-State Compact for gaming.

 

 

 

KNOWLEDGE, SKILLS & ABILITIES

·         Ability to maintain friendly customer service with a smile.

·         Ability to ensure the strictest of confidentiality is maintained at all times.

·         Ability to comprehend simple instructions, short correspondence, and memos.

·         Ability to maintain good rapport with guests.

·         Ability to stoop, kneel, crouch, or crawl.

·         Ability to frequently lift and/or move over 50 pounds.

·         Ability to frequently walk for long periods of time.

·         Ability to frequently reach below shoulder height.

·         Ability to follow procedures and give attention to detail.

 

 

WORKING CONDITIONS

·         Frequent exposure to outdoor weather conditions including high heat and extreme cold.

·         Frequent exposure to moderate noise level.

•         Occasional exposure to moderate concentration levels of tobacco smoke.

 

 

Note:  Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job.  They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.