Communications Officer I - Protective Services - Ofmd

Scheduled Hours

40

Position Summary

The Operations & Facilities Management Department at WashU Medicine is committed to delivering a comprehensive range of services to support the medical campus.

We oversee maintenance and operations for 65 buildings, covering more than 11.1 million gross square feet of space. This includes the 11-story, 609,000-square-foot neuroscience research building, which houses one of the world's highest concentrations of neuroscientists. Our responsibilities include operational and administrative support, strategic planning, and project management.

Furthermore, as the School of Medicine continues to expand its presence both on and off campus in areas such as teaching, clinical care, and research, our team remains instrumental in ensuring the seamless delivery of clinical care, advancing research initiatives, and facilitating educational endeavors.

Serves as the support coordinator and communicator (partnered with Communications Officer II or Lead Communications Officer) for all life safety and protection of property, emergency, and non-emergency incidents on campus. Coordinates emergency medical assistance, with both internal and external resources. Utilizes a wide variety of communications, surveillance, and other technical systems in support of campus safety. Might be assigned to general dispatching duties or related special assignments. Must be prepared to deal with a variety of complex and ever-changing situations, make quick decisions, and take action. Needs to be able to utilize a variety of tools and techniques to resolve the situations and accurately and thoroughly record information for the official University record.

Job Description

Primary Duties & Responsibilities:

• Detects and directs assets related to emergency and non-emergency incidents (medical, law enforcement, injury/accident, etc.) on campus, under the direction of CO II or Lead. Maintains constant vigilance of all university properties. Takes action, or makes notes for follow-up, on any safety and security issues. Provides Emergency Management support during larger-scale incidents. This includes operating the campus emergency notification system (Alertus).
• Receives/compiles information for the computer-aided dispatch system (CAD) and subsequent incident reports.
• Provides immediate research databases to support field operations and investigations. This includes mastering the closed-circuit television system (CCTV), the access control system, and other security-related systems.
• May be assigned to various support roles, including fingerprinting, administrative, and logistical assignments.
• Conducts virtual building checks, checking access control devices, and proactively looking for any possible safety or security hazards. Uses problem-solving skills to resolve issues related to campus facilities.
• Assists Medical Center personnel and visitors with directions and other information-partners with customers in assisting them in resolving multi-department or multi-organizational issues.
• Takes possession of found property, attempting to locate the owner, and securing property according to established procedure.
• Provides support to various Facilities divisions and offices as needed.

Working Conditions:

Job Location/Working Conditions

• Semi-confining location with a multi-function atmosphere.

• Position encompasses flexible hours, short-notice schedule changes, and a fast-paced, stressful work environment.

Physical Effort

• Performs duties in the required uniform, sits for long periods, and primarily functions from a fixed work station.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

No specific certification is required for this position.

Work Experience:

Communications Officer/Dispatcher In An Academic Environment, Or Civilian/Military Police Setting (1 Year)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

Associate degree - Criminal Justice

Certifications:

Crisis Intervention Team (CIT) - CIT International

Work Experience:

Communications Officer In A Professional Organization (2 Years)

Skills:

Computer Literacy, Criminal Justice, Crisis Intervention Training, Customer Service, Military Training, Oral Communications, Organizational Commitment, Police Operations, Professional Integrity, Strive for Excellence, Teamwork, Telecommunications, Working Independently, Written Communication

Grade

G06-H

Salary Range

$17.87 - $27.06 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.