Resort Billing Analyst/Assistant Manager - Exempt - Full Time

Reporting to the Resort Billing Manager, you are an experienced analyst that will lead, facilitate and drive strong business practices across the resort with billing and accounts receivable cycle. You have strong analytical skills, excellent communication skills, exceptional attention to detail, a problem-solving focus, proficiency in resort operating and accounting systems, and experience in a billing or accounting environment.

This role ensures accurate and timely resort billing and collection, resolving discrepancies, and managing client accounts to optimize cash flow and improve all aspects of the company's resort billing and accounts receivable cycle. You will guide and support a team of Group Billing and Accounts Receivable specialists, fostering a culture of accuracy, accountability, and collaboration. You'll be the daily go-to leader, ensuring best practices are followed and invoices are processed correctly and on time. When responding to resort guest, group client, and member billing inquiries, you ensure the resort billing team maintains Forbes Five-Star standards of customer service and professionalism. You'll uphold high standards for billing cycles and turn-around times, ensuring deadlines are met and expectations exceeded. You will oversee the collection process with diligence and empathy, from timely statements to resolution of past due accounts. You will supervise the preparation and review of final group invoices for accuracy and completeness and coach billing team members on enforcing quality assurance standards. You will build relationships and work in concert with parallel departments, like Conference Services, Resort Operations and Members services.

You will consistently uphold and ensure compliance with departmental procedures, including standards for quality, timing, attendance, appearance. You follow and ensure all Sea Island safety protocols are consistently met. You maintain situational awareness of your surroundings, keeping an eye on all areas for tidiness and any general maintenance issues, ensuring that all are corrected or reported immediately. You are generous with your support and help resolve any service issues that arise in a timely and positive way, following up as needed. You are proactive in aiding when needed and are willing to help with other areas or duties as requested. You are willing and can timely execute other duties as delegated by leadership.

Job Requirements -

• Bachelor's Degree (four-year college or university) or equivalent preferred
• 2-4 years' experience in accounts receivable/accounting environment; hospitality industry preferred
• Proficient in Microsoft Office software applications and peripheral's
• Excellent communication skills, both written and verbal in English
• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Ability to perform repetitive tasks with accuracy · Ability to lift, carry, pull and push up to 20 lbs intermittently throughout a shift
• May be exposed to mechanical, electrical, chemical, and fume hazards