Client Experience Project Manager

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

The Client Experience Project Manager is responsible for coordinating client-specific complex issue resolution and ensuring client satisfaction throughout the project lifecycle. This role serves as the primary point of contact for projects and involves cross departmental collaboration, effective communication, and problem solving to manage custom client requests and facilitate new initiatives. Performs other duties as assigned.

Key Accountabilities

• Project Coordination

• Collaborate with sales, client services, and other departments to coordinate project activities and resource allocation. Manage customer-specific data files, including NDA's and vendor partner data issues.

• Provide regular updates to stakeholders regarding project status, challenges, and opportunities for process improvement

• Process Efficiencies and Documentation

• Drive process improvement initiatives by analyzing and enhancing existing workflows, while also designing and implementing new, efficient processes to support organizational goals

• Audit Management

• Lead the oversight for client-specific audits, including claims, utilization management, and mental health parity, partnering closely with the auditors.

• Reporting

• Generate and manage complex reporting and handle ad hoc reporting requests to support business decisions

• RFP Management

• Serve as the Commercial SME to partner with the RFP writing and documentation teams for existing customer RFP work to ensure compliance with requirements and adherence to deadlines.

Required Qualifications

• Bachelor's degree in Business Administration, Project Management, or equivalent experience in related field
• 5 years of experience beyond degree

Preferred Qualifications

• Proven experience in project management, preferably in client management or customer service role
• Strong problem-solving skills with a track record of managing complex issues
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams
• Experience in managing audits or similar projects is highly desirable
• Ability to handle multiple projects simultaneously while maintaining attention to detail
• Proficient in project management tools and software
• Familiarity with data management, reporting, and compliance standards is a plus
• Strong analytical and critical thinking skills
• Excellent organizational and time management abilities
• Ability to work independently and as part of a team
• Adaptability to changing client needs and project requirements

This position is an Office role, which requires an employee to work onsite at our Madison, WI office, on average, 3 days per week.

The full salary grade for this position is $77,100 - $132,200. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $77,100 - $115,710. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.  In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.