Alpadia Airport Representative

Job Title

Alpadia Airport Representative

Job Description

This position is based out of LAX, and hours are guaranteed, whether or not you're working. Option 1 is to work from 8am to 7pm (OT is paid after 8 hours, plus meal and paid breaks). Option 2 is to work either 8am to 1pm or 1pm to 7pm shifts (no OT).

About ALPADIA Language Schools

At Alpadia, our mission is to encourage language development through immersion and to expand the horizons of our students and staff.

As an Airport Representative, you'll dive into an exciting role that blends cultural diversity, language immersion, and meaningful personal and professional growth in a unique setting where European language camp meets the American camp adventure.

Think cultural exchange, adventure-filled days, and professional growth-all in an international setting where no two days are the same.

What's in it for you?

• Hands-on experience using Positive Behavior Support and conflict resolution to create a fun, engaging, and safe environment

• Stay ahead in the field of education and youth practice with our professional development program designed to advance your career.

• Work alongside a dynamic team of like-minded professionals from around the world

• Be part of something bigger-in 2024, we welcomed students from 64+ nationalities

If you're ready to inspire, grow, and make an impact while having unforgettable summer experience, this is your chance.

2. The role

For all students who have paid an additional fee to be escorted to and from the airport by ALPADIA, the Airport Representative is responsible for ensuring this is done efficiently, comfortably and above all safely.

The role can be a demanding one, as there are several variables (for example flight delays), which will mean you need to plan ahead, think on your feet and possibly even amend the schedule as appropriate (full details will be provided at induction).  However, the role is also rewarding and developing and a key one in our camps.

3. Key responsabilities:

• Safeguard and promote the wellbeing of all students in our care.

• Liaise with taxi drivers/firms to ensure vehicles are met at the airport/train station in a timely manner.

• Ensure students are met at the arrivals gate on Sundays and accompanied at all times until they reach the vehicle.

• Ensure students are accompanied at all times after reaching their departure point on Saturdays.

• Help students to check in on Saturday and take them to the departures gate, liaising with airline/airport staff on their behalf, as necessary.

• Assist Unaccompanied Minors with their check-in/arrival procedure and ensure a safe handover of students to airport staff

• Students are generally expected to carry/roll their own luggage, but please assist them if necessary.

• Communicate in a professional and clear manner with taxi drivers/firms to arrange suitable pick up and drop off points, which will vary from terminal to terminal.

• Monitor all arrivals on Sunday and departures on Saturday, liaising closely with the Transfer Manager, transport partners and other stakeholders to manage any flight delays/other issues that may occur.

• Study the transfer schedule sent through by the Transfer Manager in advance of each weekend, highlighting any discrepancies or concerns in advance of transfer days.

• Stick to your predicted working hours, sent through by the Transfer Manager in advance of each weekend, and liaise with him/her on the day of transfers should any unexpected events make varying these hours necessary. Do not unilaterally work different hours unless you discuss it with the Transfer Manager first.

• Always represent ALPADIA in a professional manner, working directly with the Transfer Manager to predict, highlight and resolve any issues that may arise.

4. Skills and Experience:

4.1 Essential:

• Excellent organizational and problem-solving skills

• Reliable, responsible and punctual person

• Open-minded and hospitable personality

• Flexible and available during weekends

• A commitment to delivering exceptional customer service

• Ability to work as part of a team and contribute to its success

• Ability to work under pressure

• Friendly and personable communication skills

• Being flexible and adaptable to change

4.2 Desirable:

• Experience working at airports or train stations in a similar capacity

• Experience working with juniors

• Microsoft excel skills

5. Timetable

The role is run over each weekend day the camps, with one or two hours of administrative responsibilities potentially necessary in the week and centered around studying the transfer schedule in detail.

Working times will typically be from 8am to 7pm, though these may vary depending on the schedule sent through each week.  Shifts may be split.

6. Pre-Employment Checks

As our roles involve the pastoral care and safeguarding of junior students our employment offers are conditional upon satisfactory completion of the relevant nation's statutory and regulatory pre-employment vetting procedures.

7. Disclaimer

This is a non-exhaustive list of the duties of the above role and the person specification of the job holder. The Company reserves the right to amend this document as the needs of the business require.

8. Physical Requirements

• Sitting

• Standing

• Walking

• Climbing

• Lifting up to 50+ pounds

• Pulling

• Pushing

• Carrying

• Grasping

• Reaching

• Bending

• Visual Acuity

• Color Determination

• Speaking

• Listening

• An equivalent degree abroad or acceptable experience in lieu of education: two years of experience for every year of formal education required

9. We offer you:

• Competitive salary

• Role training and the opportunity to learn new skills

• An unforgettable experience in a dynamic atmosphere

• An international working environment

• Attractive bonus options for returners and the possibility of career progression

In compliance with California guidelines regarding pay transparency, our pay scales for Alpadia Airport Representatives in California range from Airport Representatives with no experience to well-qualified and experienced candidates:

• $18.00 Avg
• $17.67 Min
• $18.50 Max

Location

Irvine, CA, USA

Employee Type

Employee

Job Functional Area

Summer Camps

Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors. Additionally, certain positions are bonus or commission eligible.