Sales Support Manager

The Sales Support Manager leads the Sales Support team while directing and executing on strategic initiatives. They engage and coach their team and partner with cross-functional departments to ensure internal and external customer needs are met. They are an expert in problem resolution and a leader in organizational change.

Essential Duties:

• Lead and develop a high-performing team of Sales Support specialists, ensuring responsive, proactive, and customer-centric service across all touchpoints.
• Serve as a key liaison between sales, customer care, supply chain, and category management to ensure accurate execution of sales support processes and programs.
• Lead cross-functional initiatives that improve efficiency, consistency, and quality of sales support processes.
• Establish clear team goals and KPIs for the team and continuously analyze performance metrics to improve productivity.
• Identify process gaps or support challenges and proactively work with internal teams to resolve.
• Partner with Sales Enablement team on continuous education initiatives to ensure best practices are being utilized within Sales.
• Other duties as assigned.

Qualifications:

• Bachelor's degree and 5+ years of experience in Sales Operations, Customer Service or Sales Support
• 3+ years of management experience, with a proven ability to motivate and develop high-performing people and teams.
• Strong public speaking, communication, and interpersonal skills, as well as experience crafting and delivering engaging presentations
• Strong operational mindset with demonstrated success in improving processes and systems.
• High proficiency in CRM systems (Salesforce preferred), ERP platforms, and Excel or reporting tools.
• Excellent interpersonal and communication skills, with the ability to build trust across all levels of the organization and with customers.
• Effective problem-solving, including identification of problems, data collection, drawing conclusions and conflict resolution.
• Must be flexible and willing to work the demands of the department which are subject to weekends, and holidays.

Corporate Summary

At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

Our Mission

At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends."

Why work for us?

Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs.

Equal Opportunity Employer

At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.