Lead Call Center Data Technician

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Lead Call Center Data Technician to support the National Oceanic Atmospheric Administration (NOAA) NOAA Fisheries Office of Law Enforcement, Fisheries Call Center Operations in Anchorage, AK.

I've never heard of Terrestris. What do you do? At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

So, what will the Lead Call Center Data Technician at Terrestris do? The commercial halibut and sablefish fisheries in Alaska began to be managed through an Individual Fishing Quota (IFQ) program by NMFS in 1995. The National Oceanic Atmospheric Administration (NOAA) National Marine Fisheries Service (NMFS) Alaska Enforcement Division (AKD) call center provides timely, confidential and efficient processing and dissemination of critical fisheries data. Data technicians are often the first point of contact that participants of the commercial halibut, sablefish and crab fisheries in Alaska have with the NMFS. As the Lead Call Center Data Technician, you will ensure the accuracy and confidentiality of fisheries data, support enforcement actions, and facilitate communication between various stakeholders, including the fishing industry and law enforcement agencies.

What does a typical day look like for the Call Center Data Technician?

You will:

• Supervise Receipt and Processing of:
  • IFQ Prior Notices of Landings (PNOL's).
  • IFQ, Crab Rationalization and Guided Angler Fishing.
  • eLandings Customer Support Calls.
  • IFQ Transshipment Authorizations.
  • Vessel Monitoring System (VMS) Check-out Reports & Area Vessel Clearance.
  • IFQ Departure Reports.
  • Violation Reporting Forms.
  • Daily Cumulative Production Logs, Daily and Charter Fishing Logs.
  • Product Transfer Reports.
  • Foreign Fisheries Data.
• Manage and train call center staff, providing guidance on data entry, quality assurance, and troubleshooting.
• Work closely with the Alaska Enforcement Division and other NOAA offices to support enforcement activities and ensure seamless data flow.
• Ensure all existing procedures, guidelines, and regulations are followed.
• Ensure the quality of all data processed.
• Ensure processing schedules are met in accordance with the established time frames.
• Maintain files of all input documents as required by local procedures.
• Request the assignment of priorities by the AKD COR when workloads become excessive.
• Serve as the primary point of contact for technical issues related to data systems, coordinating with IT specialists to resolve problems promptly.
• Create Enforcement Reports.
  • Generate custom reports from all databases and filing systems they maintain.
  • Assist authorized officers in preparing presentations of program reports.

 What qualifications do you look for? 

• You might be the professional we're looking for if you have:·    
• Authorization to work in the U.S. permanently without sponsorship.·       
• Bachelor's degree and 2+ years of supervisory experience or 6+ years of experience in a call center, helpdesk, or administrative/data support role, ideally in a government or regulatory setting.·        
• Proficiency in data management systems and software, with a strong understanding of fisheries data protocols.·       
• Experience in supervising and training staff, with excellent communication and interpersonal skills.·       
• Familiarity with NOAA Fisheries policies, the Magnuson-Stevens Act, and other relevant regulations governing marine fisheries.·        
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).·        
• Ability to identify issues quickly and implement effective solutions to maintain data integrity.

What kind of benefits does Terrestris Offer? We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category. Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.