E-Billing Specialist

Faegre Drinker is a firm designed for clients and designed for you. We understand that our people are critical to our success and we are committed to investing in our paraprofessional, administrative and operations professionals. We are always looking for talented, service-focused individuals to join our flexible and high-performing culture. With technology tools and resources that support our hybrid work environment, our colleagues enjoy a culture of learning, support for work and personal goals, opportunities to give back to our communities, and competitive benefits and rewards programs. At Faegre Drinker, you will have the opportunity to share your expertise within and across teams and contribute to our success.

Job Description Summary:

Faegre Drinker has an opportunity for an eBilling Specialist to work in our Minneapolis, Chicago, Philadelphia, Washington D.C., or downtown Indianapolis office. You will be part of a dynamic team dedicated to providing technical support on the overall, firmwide eBilling activities under the guidance of the Senior Billing Operations Manager. This position will work with other talented individuals who share a passion for doing great work in the best interest of our clients.

Job Description:

What you would do:

• Manage support request claims from Billing and Accounts Receivable (AR) team members to assist with on-boarding new eBill clients, adding timekeepers and rates to vendors, ebill customizations, resolve rejections and review deductions
• Monitor eBilling status 48 hours past submissions through accepted/approved for payment status in eBilling vendor site
• Coordinate new client, matter and timekeeper setups with Finance Intake team
• Manage updates to client and matters in BillBlast and all vendor sites
• Investigate eBilling rejections including coordination of next steps and follow-up to ensure action has been completed
• Act as a liaison between billing, Client Operations Specialist and legal teams to ensure timely timekeeper approvals
• In collaboration with AR and Billing teams, assist with eBilling submission issues
• Coordinate submission of client requests to Bill Blast for enhancements to electronic files
• Coordinate and conduct internal training on eBill sites
• Actively participate to identify areas for improvement and recommend solutions to increase efficiency and effectiveness
• Develop templates/implementation guidelines for each eBill vendor site for ease of transition to eBilling
• Handle ad hoc requests as needed
   

What is expected:

• Strong commitment to client service.
• Cooperation and the ability to collaborate in a team, including cross-office.
• Ability to problem solve, use sound judgement and discretion in dealing with highly confidential information.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Willingness to be flexible with time and adjust to a changing work environment.
• Positive and professional demeanor.

What we offer:

• Paid time for firm-sponsored volunteer events.
• Flexible working environment for work-life success
• Professional environment and the opportunity to work with experts at the top of their fields.
• Variety of health plan options, as well as dental plans, vision plans and 401(k) contributions.
• Generous paid time off.

The anticipated initial hourly rate for someone who is hired into this position is $36.50– $41.00/hour based on a 37.5 hour a week schedule. 

Actual initial hourly rate may be above or below the above-identified range and will be based on the relevant skills, training, experience, and other job-related factors, including the location where the position is filled, in all cases consistent with applicable law.  This is a non-exempt role paid on an hourly basis.  The initial hourly rate listed above is just one component of Faegre Drinker's total compensation and benefits package for professional staff, which includes, but is not limited to, a discretionary bonus; life, health, accident, and disability insurance; and a 401(k) plan.

What is required:

• Four-year college or university degree in accounting, finance, information technology or other quantitative field of study preferred.  Applicable work experience will be considered in lieu of a degree.
• Must be detailed orientated, project focused and possess excellent written and verbal communication skills.

What is preferred:

• 4-6 years law firm (preferably large law firm) billing experience with advanced eBilling experience
• Understanding of complex billing arrangements including split, multi-payor, alternative fees and impact on e-billing, realization and write-offs
• Advanced knowledge of eBilling vendor software (e.g, Legal Tracker, Onit, Tymetrix, Collaborati, CounselLink, etc.).
• Experience with Microsoft Office, Professional Service Time & Billing software (e.g., Elite Enterprise, Elite 3E, Aderant) and BillBlast eBilling platform.

Apply now if you are ready to join the Faegre Drinker team!

Faegre Drinker Biddle & Reath LLP is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, age, national origin, disability, sex, sexual orientation, gender, gender identity, gender expression, marital status, veteran or military status, or any other characteristic made unlawful by applicable federal, state or local laws. Equal employment opportunity will be extended to all persons in all aspects of employment, including retirement, hiring, training, promotion, transfer, compensation, benefits, discipline and termination.