Program Manager/Outreach Referral Coordinator

Lighthouse Guild is the leading not-for-profit healthcare organization dedicated to addressing and preventing vision loss. Our mission is to provide exceptional services that inspire people who are visually impaired to attain their goals. Our vision is a world in which no person is limited by their visual capacity. GuildCare, Lighthouse Guild’s innovative community-based Adult Day Health Care Program providing services to adults who are blind or visually impaired and have chronic health care needs is seeking a Program Manager/Outreach Referral Coordinator for its Manhattan location. Join Our Team: $6,000 Sign-On Bonus conditioned on start date and requires one year commitment.

Position Summary:

The Program Manager/Outreach Coordinator will coordinate the delivery of high-quality person-centered services for adults with vision impairment.  This dual role combines program oversight support, community engagement, and participant advocacy.

This role is responsible for ensuring high-quality care, support with regulatory compliance, and seamless coordination among staff, participants, families, and community partners.

Responsibilities:

As Program Manager:

• Manages/supports day-to-day operations, ensuring compliance with New York State Department of Health regulations.
• Supports interdisciplinary team members, including activity coordinators, social workers, nurses, vision rehab specialist, dietitian, aides, and volunteers.
• Implements programming tailored to the needs of individuals with visual impairment, including adaptive activities.
• Participates in program reporting.

 As Outreach and Referral Coordinator:

Responsibilities:

• Seeks out Medicaid, or Medicaid eligible, population in need of an Adult Day Health Care Program.
• Fosters relationships with caregivers, community organizations, referral sources, and vision rehabilitation agencies.
• Visits community centers, subsidized housing areas, churches, etc., to inform population of GuildCare services and benefits available.
• Works closely with interested individuals to ensure they meet admission criteria for GuildCare, and that evaluation visits are set up.
• Completes necessary forms as position requires.
• Checks, as requested, with Program Director for approval of schedule, hours and contacts.
• Follows up on potential registrant’s admission paperwork.
• Coordinates and monitors transition into the program.

General Responsibilities:

1. Completes all required records and reports on a timely basis.
2. Attends all required staff meetings and conferences.
3. Works with other team members to foster interdisciplinary understanding, cooperation and a unified treatment approach.
4. Along with all other GuildCare staff, performs general assistance tasks on a regular basis as assigned by program director. These include: escorting registrants throughout the space, including to and from the restroom, assisting with transportation, serving meals, cleaning up after meals as needed, and filling in for absent coworkers.

• Maintains confidentiality of potential registrants and their families.
• Maintains confidentiality of registrant protected health information.
• Responsible for following the LGI Workforce security policy; will access information systems and ePHI authorized by Clinical Authorization only.
• Performs other duties as deemed necessary and appropriate by the Program Director.
• Observes and implements the Registrants' Bill of Rights.