Director ITS Business Operations

The Director of IT Business Operations is a senior leadership role responsible for driving the strategic and financial efficiency of IT functions within the Office of the CDIO. This role oversees IT operational excellence to ensure IT investments align with business objectives. The Director of IT Business Operations focuses on ensuring that the IT organization performs optimally through strategy and governance, as well as operational excellence. This role requires extensive experience in managing IT finances including vendor and contract management, managing an enterprise project management office and overseeing IT governance. The ideal candidate must be proactive and adaptable, ensuring minimal disruption to IT business operations. Flexibility and a strong sense of urgency and ability to multi-task are essential for success in this position.

MINIMUM QUALIFICATIONS

Bachelor's or master's degree in business administration, Information Technology, or a related field. 10+ years of experience in IT business operations, financial management, or IT governance, with at least 5 years in a leadership role. Strong expertise in IT financial planning, cost optimization, and Technology Business Management (TBM). Proven experience in IT vendor management, procurement, and contract negotiations. Excellent analytical, strategic planning, and decision-making skills. Strong project and program management experience. Strong collaboration, communication, leadership, and strong stakeholder management abilities.

Expected Behaviors and / Competencies

• Solicits information on company direction and goals, and on the industry's competitive environment, to determine how their function can add value for the organization and for customers.
• Makes decisions and recommendations clearly linked to the organization's strategy and financial goals.
• Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, organizational needs, and industry trends.
• Identifies and acts upon opportunities for continuous improvement as well as transformational change.
• Focuses on desired results and business outcomes.
• Clearly defines mutual expectations of self and team.
• Defines performance standards in terms of financial stewardship and project delivery.
• Is resourceful and takes calculated risks to achieve results; works in collaboration with others to achieve goals despite barriers or difficulties.
• Examines issues and creates resolution plans with a long-term perspective.
• Ensures that short-term goals support long-term strategy, and that functional strategy is in alignment with overall business strategy.
• Incorporates into the plans business priorities, strategies, goals, emerging technologies, industry trends and economic viability.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Strategic Planning & IT Governance

• Develop and implement IT business operations strategies that support enterprise goals.
• Establish IT governance frameworks, policies, and best practices for financial and operational management.
• Align IT business operations with digital transformation initiatives and innovation strategies.
• Lead process improvement initiatives to enhance IT project delivery and operational efficiency.
• Excellent oral, written and interpersonal communication skills, including the ability to explain financial assessments and project prioritization plans in business terms, establish rapport and persuade others.
• Broad knowledge of current and emerging healthcare technologies, technology directions, and strategic application to business needs, including the ability to differentiate between a relevant trend and hype.

Performance Metrics & Reporting

• Define and track key performance indicators (KPIs) for IT operational and financial performance and the Project Management Office.
• Develop dashboards and reports to provide organizational executive leaders with insights on efficiency, spending, and risk as it pertains to IT operations.
• Drive IT governance decision-making by implementing and overseeing disciplined operational workflows that enforce corporate compliance with technology standards, selection, and procurement.
• Lead automation, workflow standardization, and process optimization initiatives across IT operations.
• Enhance IT service delivery models by leveraging industry frameworks such as ITIL.

Stakeholder Engagement & Leadership

• Act as a strategic advisor to the CDIO on IT business operations, governance, and financial matters.
• Collaborate with business leaders to ensure IT operations align with enterprise goals.
• Lead and mentor IT business operations teams, fostering a culture of efficiency and accountability.

Technical Skills

• Bachelor's or master's degree in business administration, Information Technology, or a related field.
• 10+ years of experience in IT business operations, financial management, and IT governance.
• Minimum of 8 years managing an enterprise project management office. Managing a portfolio of projects and large project programs.
• Minimum of 8 years of experience managing IT operations budget, vendor relationships including contracts and vendor SLAs.
• Minimum 8 year of experience with project management software to document comprehensive project plans: milestones, resource allocation, timeline.
• Extensive experience with defining business requirements to align IT solutions accordingly. Authoring project delivery artifacts including but not limited to, project plans, charters, proposal, risk logs and others.
• Extensive experience with project management methodologies. Preferably PMP certification or commitment to obtaining it within the first year of employment.
• Extensive people management experience. Building and leading high-performing project managers, fostering a culture of continuous improvement.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

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If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.