Internal Communications Manager

Job Description:

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients.  Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today!

We are currently seeking candidates based in Nashville or Tampa for a hybrid set up.

Summary of the Internal Communications Manager

We are seeking an experienced corporate communications professional to lead our internal communication strategy. This is a high-impact individual contributor role responsible for developing and delivering our communications plan, while ensuring clear, compelling messaging across internal stakeholders.

The ideal candidate is a strategic storyteller with a strong background in global corporate communications or public relations, with experience in healthcare or technology sectors. You will collaborate cross-functionally and work closely with our external PR agency, executive leaders, and functional program owners.

Responsibilities for the Internal Communications Manager

• Develop and execute a comprehensive internal corporate communications strategy that informs and engages our internal audience, leveraging modern communications mediums (e.g., web, social, video, podcast)
• Craft and manage leadership connections, through internal panels, town halls, written communications, and spotlight series
• Create compelling narratives, messaging frameworks, and content that align with business priorities and industry trends
• Develop internal quarterly communications plan with cross-functional alignment on key company initiatives, product updates, programs, and cultural values
• Develop leadership communication materials, including executive presentations, all-hands meeting content, and internal newsletters
• Manage and deliver internal crisis communications
• Own and administer internal communications delivery mediums (e.g., internal SharePoint website, internal social media)

Qualifications of the Corporate Communications Manager

• Bachelor’s degree in Communications, Public Relations, Marketing, or a related field (master’s degree preferred)
• 8-10+ years of experience in corporate communications
• Experience in healthcare or technology industry is highly preferred

Knowledge, Skills, and Abilities of the Internal Communications Manager

• Exceptional written and verbal communication skills
• Proven ability to develop and execute comprehensive communications strategies and plans
• Experience in navigating communication needs during periods of rapid growth and change
• Ability to manage complex projects and balance competing priorities
• High emotional intelligence and the ability to influence and inspire stakeholders at all levels
• SharePoint website and Viva Engage administration experience

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.